Join the supportive environment in Recoveries to maximise recovery outcomes Career path opportunity with great staff benefits Full-Time permanent role based at Mile End, with ability to WFH This exciting opportunity will see you perform recovery tasks to support successful recovery outcomes. Responsibilities encompass initiating the recovery process by verifying insurance status and contact information for relevant parties, overseeing and addressing correspondence, handling payments and receipts, and fulfilling additional duties outlined below: Achieve performance targets including financial outcomes and workload performance Make first contact with third parties to establish insurance status and contact details Receive and action phone calls and emails, and escalate any that are outside of your skills, knowledge or delegation as required Fulfil payments and receipting tasks required to progress recovery activity Manage invoices and payments associated with the recovery team functions Deliver professional service to internal/external customers by identifying and responding to their needs. About you Your excellent interpersonal and communication skills together with your ability to multitask and solve problems will be key to your success together with: Previous experience in administrative or service role within the Insurance industry (desirable, but not essential) Excellent customer service skills Strong attention to detail and high accuracy Proven organisational and time management skills A positive can-do attitude and a great team player About us As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 805,000 members. In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline. We're also one of the state's largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based. Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include: Free RAA premium road service Access to our Member Benefits program Generous discounts on all RAA products Flexible work arrangements 12 weeks paid parental leave Ongoing Training & Development opportunities and a Study Support Program Wellbeing facilities and Corporate Health Insurance Plan On-site Cafe with Barista To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by 9:00AM Monday 15 January 2024. You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA community and people from culturally diverse backgrounds, including First Nations People. Required Experience