Generous discounts for you and your family across ALL of our Brands One RDO a month Quarterly wardrobe allowance to encourage you to wear our brands to work About Shoe Warehouse: Are you ready to join a brand that has been providing quality footwear for over two decades? Look no further than Shoe Warehouse With 22 stand-alone stores, a large online network and wide range of well-known brands such as Hush Puppies, Clarks, Julius Marlow, Reebok, Adidas, Skechers, and many more, we offer our customers the best quality footwear at every day affordable prices, catering for the entire family. We are a company that is on the brink of massive growth, and we are looking for our next superstars to join our team. We provide a supportive, fun and nurturing environment where our people are our top priority. We believe in creating an environment where our employees can be their authentic selves and are passionate about what they do. At Shoe Warehouse, we encourage our people to play their part in our business and contribute positively to the success and growth of the company. We believe in empowering our employees to take ownership of their roles and make a real impact on the business. We are looking for individuals who are passionate about their work and want to be part of a team that is dedicated to providing the best quality footwear matched with knowledgeable, warm and authentic service to our customers. We strongly believe that if we look after our people, our people will look after our customers. Our people are at the centric of everything we do. That is why we offer a range of benefits to our employees, including ongoing training and development, managers conferences and team building events. We are on a mission to find an exceptional Store Manager to lead our dynamic team at Shoe Warehouse Forest Hill. Key duties and responsibilities: Build and drive a customer-led culture through leading by example and delivering excellent service standards Inspire and mentor a diverse team of footwear enthusiasts to reach set KPIs and sales targets – celebrate the wins and encourage the team to be proud of the contribution they have to the wider business strategy Closely monitor store sales performance - acknowledge outstanding results and identify any areas of improvement (report to peers and senior management) Ensure store presentation is immaculate through visual merchandising Take a proactive approach in loss prevention management i.e. stock shrinkage Effectively manage the wage costs in store and roster for success Recruit, select and train like-minded team members Demonstrate a duty of care by ensuring that the work environment is safe, healthy and fit for work (adhere to state and national OH&S legislation) The skills and experience you offer we are seeking: Previous Store leadership experience You are passionate about creating a memorable service experience for our customers You have experience in training, coaching and mentoring team members You have a proven record of driving and exceeding KPI's You have experience with stock control and visual merchandising You have experience effectively managing rosters and wage control You have excellent time management skills You are committed to continuous improvement and learning You are confident communicating with stakeholders at all levels Tuesday - Saturday roster Just some of the perks we offer you: One RDO a month Generous discounts for you and your family across Brand Collective's entire stable of brands That’s 50% off Superdry, Hush Puppies, Clarks, Julius Marlow, Elka Collective and many more Quarterly wardrobe allowance to encourage you to wear our brands to work Training and development – we want you to grow and get the most out of your role Monthly bonus scheme (rewards based on KPI achievement) as well as random competitions with giveaways Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon and Myer Employee Assistance Program with free access to Mental Health Professionals for when times are tough Shoe Warehouse belongs to Australia’s leading house of apparel and footwear brands, Brand Collective. Who own and house 24 major brands such as Reebok, Superdry, Replay, Canada Goose, Review, Black Pepper, Yarra Trail, Shoes & Sox, Hush Puppies, Clarks and many more. Brand Collective employ over 3200 employees and operate over 300 retail stores. Brand Collectives mission is to bring brands to life through quality product and retail execution. You could be part of the big picture working at Shoe Warehouse. So why choose Shoe Warehouse as your employer of choice? We offer an dynamic and exciting work environment, with opportunities for growth and development. We believe in supporting our people and providing them with the tools they need to succeed. We are a company that is committed to making a positive impact on our customers, our employees and our community. If you are looking for a career that offers challenge, growth, in a fun and supportive environment, then Shoe Warehouse is the place for you. Join our team today and become part of a brand that is on the cusp of massive growth At Brand Collective our customers come from all walks of life, and so do we We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter. For bonus points, tell us why this role excites you in an optional video cover letter.