What's the role? As a Client Services Executive, your primary objective is to support the sales teams deliver revenue for News Corp Australia by providing exceptional customer service and an advocate for the client ensuring they receive exceptional customer service regardless of the products, services or enquiry they have. Working as part of a broader Customer Service Team, you will engage and coordinate with stakeholders across multiple business units, establishing influence and promoting collaboration to deliver successful client campaigns. Providing education and support around our Print and Digital product suite, being invested in continuous improvement and keeping our customers t front of mind in all initiatives is a critical part of this role, as you support the Head of Customer Service to achieve our SLA's and promote ongoing workflow and system improvements. Assist the sales team in delivering revenue by supporting with sales admin to maximise the focus on revenue generation (i.e. proposals, basic client queries, research, campaign set-up, retention activities, campaign analysis) Providing advice and support to our internal stakeholders on using our advertising systems, and complete accurate data entry for our advertising bookings when required Proactively identify and troubleshoot problems to minimise revenue impacts and ensure campaign set-up is completed effectively Escalate any concerns with meeting deliverables, and monitor workflow queues to ensure service level agreements are met Ensure consistent and professional customer service is delivered at all times (internal and external) Proactively work with sales teams to identify initiatives which maintain and increase sales revenue/market share Take ownership of any customer relationships post-sale when required ensuring we are providing regular feedback to customers on the performance of their campaign. Who are you? Accuracy: High attention to detail & ability to work across complex systems and processes Demonstrated resilience: Adaptability to continually changing environments (new processes, produce and systems) Collaboration: Ability to work closely with stakeholders to ensure requests are completed with all relevant information Customer centric: The ability to assist clients at all levels and understand where you need to support Account Managers in developing a solution. Communication: Ability to communicate professionally in written word and verbally, present and influence Growth mindset: A drive for continuous self improvement and identify more efficient ways to complete tasks Time management; Managing competing priorities, problem solving and proactively identifying potential issues to delivery outcomes on time News Benefits News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include: Exclusively ours - Access to publications and products from across the News Corp family Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave. Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition Financial wellbeing - Support on making the most of your money Perks & discounts - Exclusive offers across a range of products and services Giving back - Make a difference to our communities. Workplace Inclusion and facilities - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms Who are we? What's next? Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section. Category: Business Services Group