About Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the Role To adhere to department standard for the completion of the Guest Services tracking / control sheets and daily logging systems. Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times. To be knowledgeable of all Park Hyatt Sydney facilities, including the event spaces, spa, restaurant, bar and in-room dining menus in order to confidently recommend to guests. To make contact with hotel guests during their stay and offer to organise a wide range of services and arrangements by professionally and efficiently handling their requests. To ensure that all daily VIP amenities, special request guest rooms are prepared with the appropriate amenity or replenishment. To offer a personalised and pre-emptive service, that is tailored to suit the individual preferences of each guest. Required to be proficient in the working and knowledge and demonstrate the duties and tasks of the concierge and in-room dining roles and to be adaptable to for fill the specifications of these positions when required or delegated by management. To deliver the welcome chocolate amenity, and assist in performing any special requests as asked by our guests, departmental supervisors and management To refill par stock levels for equipment and supplies as delegated by supervision and assist maintain pantries so adequately equipped, tidy and organised. To ensure a high level of presentation of each rooms private bar available to guests ensuring all items are positioned and placed correctly. Well developed computer knowledge, particularly in the use of MS Office, Lotus Notes and e-mail Extremely organised with a strong commitment to maintaining a controlled working environment Current NSW RSA Certificate At least 1 year experience in a Food and Beverage outlet Preferable knowledge of Travel/Hotel Industry Working at Park Hyatt Sydney will include: Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets Access to discounted Hyatt accommodation worldwide Access to internationally recognised learning and development programs and opportunities Access to an employee assistance program and paid family leave benefits Being part of a diverse and inclusive team, passionate about their work A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out InAHyattWorld or WorldofHyatt If you are looking for a fulfilling career, please apply through www.careers.hyatt.com