Full Time Opportunity - Competitive Salary Package - Well-Established Organisation - Career Advancement Opportunities G.James is Australia's leading integrated glass and aluminium manufacturer and contractor. Our privately owned, family company employs 2000 people with operations throughout Australia. G.James Safety Glass NSW Operations located in Smithfield provide outstanding sales, customer service, order processing and production planning for our NSW Glass Processing facility. We are currently seeking an experienced, focused and well organised Customer Service Officer to support and enhance our sales and production teams. The Role: Customer service and sales support for our Key Customers - inbound and outbound customer call/emails, taking queries, providing quotes, placing orders & follow ups Develop and maintain knowledge of our products, processes and systems Providing solutions based on your product knowledge to customers Actively working toward KPI’s and targets Showcase your troubleshooting and resolution capabilities About You: Experience in customer service/sales within a manufacturing environment preferred Exceptional customer service skills, positive attitude, with the ability to think on your feet Excellent time management and ability to multi-task Strong computer skills including MS Office 365, ERP (like Oracle) CRM Strong analytical, numerical, written and verbal communication skills The Benefits: Competitive salary package commensurate with experience Full-time permanent position with immediate start available Health insurance benefits - 7% discount with BUPA Free on-site parking Positive safety culture and team environment Career development opportunities across the G.James Group Excellent employment conditions and stability with our Australian Family owned business committed to manufacturing locally Apply now: If you believe that you possess the required skills, experience and attributes to be successful in this role, please submit your cover letter and resume. Please note: You will be required to undertake a medical assessment including drug and alcohol screening to secure employment within G. James. G.James celebrates 107 years in 2024 For more information, visit www.gjames.com.au G.James is an equal opportunity employer