looking for a technically strong L2/3 that has a passion for customer service and is looking for move into a pre-sales role Level 2/3 Support -> Pre-sales Hills District Up to $110k plus super Opportunity to move into the pre-sales space TheDriveGroup are partnered with an award winning MSP who is looking to upskill and train a technical L2/3 wishing to move into a more client focused role such as pre-sales. What you will be doing: Conduct thorough client needs assessments and design tailored IT solutions whilst working closely together with Solutions Architects. Work closely with sales teams to understand client issues and business objectives. Provide technical consulting to ensure client confidence in our solutions. Develop strategic IT roadmaps that align with client goals. Ensure quality assurance and contribute to process improvement initiatives. What you need: Experience working for an outsourced IT provider (MSP) or equivalent. In-depth knowledge of server infrastructure, networking, firewalls, backup technologies, wireless solutions, Microsoft server licensing, Microsoft 365, public cloud technologies and end user devices. Exceptional organisational, time management, communication, and interpersonal skills. Desire to move into a client facing role and a passion for pre-sales. Detail-oriented with a focus on quality and accuracy. A current Australian driver's license. Whats in it for you: Onsite parking Paid certifications Birthday gift Quarterly social events If you're a technology-loving, problem-solving person who loves to have a good laugh at work as well this is a good role for you. For this role you must have full working rights in Australia with a valid drivers license to be considered for this role. If you have any questions about this role or others we have available you can email our team directly via nataliethedrivegroup.com.au For The Latest Jobs, Tech News or to 'Introduce A Friend' for a $1000 Referral Fee - Follow Us On Linkedin: https://www.linkedin.com/company/thedrivegroup TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry. We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.