Exciting opportunity to join tight knit organisation with strong company values We are excited to be recruiting for a Service and Retention Consultant with a leading Australian private health insurance provider, known for crafting personalised plans for members, veterans, and families. With a commitment to prioritising members, they have a strong member-first ethos. As a tight-knit organisation, they foster a nurturing environment where every individual is valued and empowered. They believe in investing in training and development, ensuring that each team member has the tools and resources to be successful. What’s in it for you? Full time permanent position $65’000 super yearly bonus Surrey Hills location, 4 mins walk from train station or free off-street parking Monday-Thursday, 8.30am-6pm and Friday, 8.30am-5pm (8-hour shifts) No weekend or evening work Hybrid working, 3 days from office, 2 days WFH Supportive training environment and career progression About the role? We're looking for a dedicated Service and Retention Consultant who will assist inbound customers with their health insurance inquiries. Your role will revolve around understanding each customer's unique needs, ensuring they are connected with the most fitting policies. You'll be their trusted guide through every step of the process, providing exceptional support and expertise. About you? Strong desire to learn and succeed Customer focused attitude Exceptional verbal communication skills Previous experience in a phone-based customer service/sales role Previous experience working towards KPIs Previous experience within health insurance is highly desirable but not essential If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then APPLY NOW or email/call Georgina SMAART Recruitment on georginasmaart.com.au/0431293145 if you have further questions.