My client is in need of an immediately available IT professional to provide support in an established law firm. This role will commence first week of January for a handover with the current support engineer and will last in to late March. This role is perfect for candidates who are established in the contracting space. Client Details My client is a highly reputable law firm in Sydneys CBD. Description Provide high-quality and customer driven desk-side technical support within local office Troubleshoot issues from local and in-bound telephone calls directed to the National Service Desk Share support service as/when required, as a technology liaison for the Firm's international offices (Sydney, Melbourne, Shanghai, Hong Kong and London). In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc) Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences Ensure all office integrated conference rooms are kept in full working order Comprehensive use of incident management system to properly document and escalate issues as they are reported Adhere to incident management, problem management, change management, and knowledge management best practices Collaborate within the larger US IT support team, as well as extended IT organization to ensure the highest level of customer support and resolution Profile Minimum 1-3 years of Level 1 - IT support experience in a legal or services environment Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud within a professional services organization Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.) Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.) Ability to utilize and troubleshoot web-based applications High level of customer service orientation a must Ability to handle conflict and difficult situations within a technical and customer support environment Effective communication abilities and soft skills to work with all levels of personnel Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients Ability to adapt to changing technology and the applications of, within a professional services organization Job Offer Candidates must be available for a January start Experience in a highly reputable law firm A highly inflated contracting premium applied Grow your experience in an autonomous role To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nicolas Blazey on 61 2 8221 8107