General Information Req 100014950 Career area: Strategy and Operations Country/Region: Australia State: New South Wales City: Chatswood Date: Sunday, December 17, 2023 Additional Locations: Australia Why Work at Lenovo WeAreLenovo We do what we say. We own what we do. We WOW our customers. Lenovo (HKSE: 992) (ADR: LNVGY) is a US$62 billion revenue global technology powerhouse, ranked 217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.Benefits & Culture: At Lenovo, we value Innovation, Entrepreneurship, Teamwork & Serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out what we offer and build a rewarding career with us At Lenovo we are proud to be an equal opportunity company A multitude of professional and personal development opportunities Competitive remuneration & benefits Access to various trainings Performance-based rewards An international team with a high focus on diversity & inclusion Hybrid working environment, one of the most rewarding thinking IT companies and a lot of fun: We like to celebrate successes Description and Requirements About the Role This position will be responsible for leading the team of commercial insights, customer experience and operational functions across the ANZ PC and Smart Devices business, driving a >$1B annual revenue business. Working closely with the ANZ Leadership team, this role needs to partner with key stakeholders across the organisation and take responsibility for a wide number of initiatives that will enable the leadership team to drive the business forward effectively. You will be a resilient and tenacious leader who can demonstrate experience in building strong relationships and managing senior stakeholders with strong analytical and reporting skills. The successful candidate will have the ability to leverage market knowledge and research to be the think tank and partner to enable strong business decision making supporting the ANZ Leadership team from a strategic and operational perspective. Key Responsibilities: The ideal candidate should embody a versatile, dynamic, and proficient business professional with robust experience in the ICT industry. This individual should possess a hands-on approach, excel in dynamic situations, and demonstrate the ability to thrive in high-pressure environments. In this role, they will be tasked with leading a team comprised of both local and offshore resources, overseeing and steering their collective efforts toward successful outcomes. Commercial Insights & Planning: Provide commercial insight and advice to CXO and leadership team through routine and ad-hoc analytics. Preparation for and participation in operational reviews with the Regional Executive Leadership Team Provide comprehensive support to the ANZ Leadership team in presentation preparation and operational support, with being able to develop a short deck with storyline to respond to management needs. Execute research and data analysis tasks and the preparation of reports and recommendations Be the go-to person for ANZ Leadership team for any data related and market analytics request. Facilitate and run the weekly Sales and Operations cadence, and planning sessions along with deep dives & workshops. Lead team of commercial segment analysts who are the trusted advisors to the business. Own Customer Growth & Profitability, Sales Productivity, Coverage & RAD ownership strategies. Lead the ANZ market intelligence gathering and analysis and the preparation of reports and recommendations, key liaison with market intelligence firms (IDC, Gartner, Canalys). Deliver detailed Market Intelligence analysis using IDC data, maintaining a considered view of the market outlook. Lead team with data collection, validation and reconciliation of consumer and channel data along with retail and channel partner programs, including budgeting, accruals, claims validation and ROI analysis. Oversight of the Incentives & Commissions process, in conjunction with HR in sales plan design, quota-setting, quota-attainment, commissions payments. Customer Experience: Driving CX improvement actions via collaboration with respective functional / regional teams by redesigning process, ways of working, as well as documenting the learnings from deep dives, worldwide CX and functional/regional CX teams, to continuously enhance our customer engagement in a systematic manner. Develop, deploy, and improve processes and practices to create an effortless experience for our customers. Required Qualifications: Work experience in PC Vendor / ICT industry with an interest in driving new revenue streams with digitalization, IOT, 5G and XaaS. Experience in driving process improvement and transformation with cross functional teams. High-level logical thinking, critical thinking. Data visualization experience, such as PowerBI, Qliksense, preferred but not required. PowerPoint / Thinkcell – advanced, management ready story-lining and visualization. Practical, flexible and results-oriented mindset. Flexibility in working style to get things done. Project management and problem solving. Self-Starter/Entrepreneurial. MBA preferred. Additional Locations: Australia Australia