Company Description NRMA has been serving Australians for over 100 years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans and hope to attract purpose-led individuals as we lead the way to a sustainable, electric future in motoring. If you would like to learn more about what we do, read more here https://www.mynrma.com.au/community. Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance. Your primary focus will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide the right help. You will put the member’s safety at the forefront of your conversation and use empathy to ensure our members feel understood and reassured. This is a hybrid working role - both at home and in our Sydney Olympic Park or Gosford office on a monthly basis. Your roster We are hiring permanent full- time employees for our 26th February 2024 intake to work 35 hours per week across 7 days, between, 5am- midnight. Qualifications Desired Skills & Experience NRMA is committed to ensuring a positive member experience and is seeking staff who possess the following skills: Ability to thrive in a fast-paced, high volume call centre environment High level of resilience and the ability to persevere through challenges with a 'can do" attitude A motivated and driven individual - with the ability to effectively work under pressure whilst demonstrating empathy and understanding to our members Positive energy with an immense passion to help others Previous experience in a contact centre environment is highly desirable Effective listening and communication skills with the ability to use discretion Natural aptitude to navigate multiple complex computer systems with proven accuracy and attention to detail Capacity to work autonomously within a remote team-based environment A team player attitude, which supports and respects others’ diversity of thought If you like what you have read, follow the application link to submit your CV and to answer some initial screening questions. Shortlisted applicants will be invited to attend an information session to learn more about the role and what it is like to work with us here at The NRMA. Selected candidates will be phone interviewed and then invited to a virtual face to face interview with our hiring team. If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session. Additional Information What's in it for you?To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to: 5 weeks annual leave for shift workers (pro-rata) Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410) Discounts on NRMA Insurance Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements ‘ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year Why join NRMA?We made the 2022 AFR Boss Best Places to Work ListRecognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender EqualityCertified as a Family Inclusive WorkplaceAwarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved EmployerAt the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.