Customer Service Representative – Full-time Ready for a new career chapter in 2024? We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team Dive into a culture that values people and growth, offering endless opportunities for your career. As a Customer Service Representative, you'll play a key role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll handle product orders, track deliveries, address technical queries, and manage credits via phone, email, and webchat. About what we are looking for: You have an agile and Dynamic Approach: Successfully able to balance various systems, and processes in a fast-paced customer service environment. Effective Communication: Clearly communicate key information to internal teams. Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards. Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach. Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues. Let’s tell you some of the key benefits of working in this role include: Monday to Friday (NO WEEKENDS) National Public Holidays off Rotating Roster – 8-hour shift between 7:30AM and 7:30PM, plus half hour lunch break. Free on-site car parking Probation to be spent getting up-to-speed with all things Laminex, and flexibility for rotational work from home days once fully skilled Modern ergonomic office fit-out at our Melbourne Showroom and Warehouse, Tullamarine Closed over Christmas/New Year period – guaranteed time off Career progression within the CX Hub and beyond to digital, sales support, merchandising, technical solutions, R&D, supply chain or many more teams across our diverse business. Experience Program with extensive rewards, benefits, and discounts Amazing wellbeing programs and Team fun fiesta’s Temporary Pause, Permanent Openings Heads up We're taking a breather from December 20th to January 8th for a little holiday cheer. But fear not During this time, we're actively seeking expressions of interest (EOIs) from dynamic individuals like yourself. Drop your EOI, and when we're back from the holiday hustle on January 8th, we'll dive into your applications and get in touch. Successful applicants can expect training to commence in late February. Shape the future of customer service with Laminex. Join us on this exciting journey by sending in your Expression of Interest today