Work options: Hybrid 3 Day per week minimum onsite, 5 days may be required during busy periods. Who we are: We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers and universities. Join Us: Join an organisation united by drive, creativity, innovation, and community. We show up and we are all here to be bold, to be brave and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us. The role: An exciting opportunity has arisen to join our team in Bella Vista as a Help Desk Analyst In this unique and varied role you will provide phone-based and remote IT support and troubleshooting for our digital & classic media assets (billboards, advertisement signage), liaise with internal warehousing and spare parts teams, schedule technicians for onsite repair and also engage external vendors to resolve the issue. You will also: Provide technical support for both hardware and software issues Manage the configuration and operation of software and services Monitor the system daily and respond immediately according to SLA’s Respond to and resolve help desk requests. Upgrade systems and processes as required for enhanced functionality and security issue resolution Install and test computer-related equipment Work closely with various teams across the business This role is Monday to Friday however you will be required to be on call periodically on a rotational roster in the team. After hours times may vary depending on the client or project requirements. The Experience: To set you up for success you will have experience in a similar IT support / hardware break-fix role and possess the following skills and experience: Advanced knowledge in Windows Operating Systems and knowledge of AV Hardware and Systems required. Experience working with ServiceNow and JIRA (or other similar systems) Networking knowledge (understanding of LAN, WAN, TCP/IP, networking protocols, switches / routers). Strong understanding of audio visual technologies Are either Degree Qualified, hold a relevant TAFE Certificate or other related further study Excellent organisation and time management skills and the ability to work across multiple projects at any one time Your problem-solving mindset, passion for customer experience and excellent communication skills will provide Unmissable level of service to oOh Our Benefits: You flex – We are all different and we recognise that. You can flex how and when you need and we have the opportunity to flex as work in a flexible capacity in an environment where you can bring your best self Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos If you’re curious, brave, and ready to leap into a career like no other, then apply now oOh actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference chec o work checks, and/or reference chec Video