About Holcim Part of the world's largest construction materials company, Holcim is a global leader in cement, aggregates and ready mixed concrete and services. We've been servicing the infrastructure, construction and mining industries for over 100 years and employ more than 3,000 staff across 300 sites in Australia and New Zealand. Join our team at Holcim as a Part time Customer Service Officer based in Hawthorn, VIC. Your role will involve accurate order processing and delivering excellent customer service to drive concrete sales. If you have customer service experience in logistics/transport and strong organizational skills, we want you on our team Responsibilities: Provide exceptional customer service, ensuring a positive experience for customers during order placement. Collaborate with Despatchers to optimize service levels while minimizing costs. Proactively advise customers of potential delays and handle inquiries promptly. Adhere to safety and compliance standards, actively participating in safety discussions. Seek process improvements to enhance efficiency and operational excellence. Requirements: Previous customer service experience is desirable but not essential Basic computer skills Strong organizational and communication skills. Team player committed to safety and collaboration. Why join Holcim As part of a global company, Holcim offers long term career paths along with a variety of training and development opportunities. Holcim is proud to be an industry leader in safety as well as environmental sustainability as well as being committed to being a good member of the communities we live and work in. Other benefits include: Competitive salary and benefits package. Opportunities for career growth and advancement within the company. Training and development programs to enhance your skills and knowledge. A positive and inclusive work environment that values diversity and teamwork. Access to the latest technology and equipment in the industry.