Contract Type: Full Time Location: Thomastown - Victoria Classification: Call Centre & Customer Service Salary: $60,000.00 Annual super Contact Name: Lilly Duangthong Contact Phone: 03 9088 2279 Date Published: 21-Dec-2023 Benefits Accessible and free on-site car parking Enjoy casual clothes on Fridays Access to health and well-being initiatives Fast-moving and rapidly growing company Opportunities for online learning and professional development The Company A unique opportunity to become part of a growing Australian company located in the Northern suburbs of Melbourne. This organisation focuses on manufacturing and distribution and provides an inclusive work environment staffed by professionals who are committed to empowering, collaborating, and evolving together. The Position Reporting to the Customer Service Manager, your duties will include: Administrative support and data entry where and as required Maintain accurate and up-to-date information of customer accounts Respond to customer enquiries received by phone and email Manage and process all product returns promptly Maintain frequent communication with customers, providing efficient updates Communicate with warehouse and transportation companies regarding delivery ETAs The Candidate The successful applicant will have Customer Service/ Contact Centre experience and will display the following skills: Ability to multi-task, prioritise and manage tasks effectively Strong phone contact handling skills and active listening capabilities Excellent written communication Proactive and results-driven mindframe Problem solving capability System savy Favourable Warehousing/ Manufacturing Industry experienece Please alternatively contact Lauren Toledo on 03 9088 2279 for a confidential discussion.