Career Area: Enterprise Cross Functional Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Cat Financial is Caterpillar's captive finance company. Cat Financial isn't a traditional financial institution. We are part of the Caterpillar family and work with Caterpillar's customers and dealers. We provide retail and wholesale financing solutions to Cat customers and dealers for the complete line of Cat equipment. For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you'll find challenges that excite you and development opportunities to build a lifelong career About the Position: As a Sales Support Representative you will be primarily responsible for providing administrative and sales support functions to assist the sale of our financial products via our own dedicated sales force or through the Cat dealer network. You will work within a strong team environment, committed to driving customer satisfaction as you guide customers through the origination process through quoting, credit applications, financial documents, insurance products and finally preparing the deal for settlement with Contract Admin. This is a fast paced role providing you with excellent exposure to the operations of Cat Financial requiring skills in customer service, negotiation, time management and teamwork. Knowledge and experience of financial products is an advantage. This position will see you liaising with customers, dealer sales reps, Cat Financial territory managers and other teams of Caterpillar. Your role will involve heavy use of a credit origination software called CapitalStream and our Salesforce.com CRM system. This is a 12 month contract position with Caterpillar. Candidates that perform well will have the opportunity to extend their contract or apply for permanent positions as they become available. You will be responsible for; - Completing customer applications and preparing finance documents within an origination system - Providing superior support to sales reps and our customers as they make phone and email enquiries - Ensuring data accuracy whilst working in a fast paced environment - Continuously learning and making recommendations to improve existing processes to increase velocity What you will bring to the team: Working in a fast paced environment and amongst a dedicated and committed team, you must demonstrate a high attention to detail and have exceptional organisational skills. Your strong customer focus and team-orientated attitude will ensure you build sound relationships to facilitate the accomplishment of work goals. Desired Skills and qualifications: - Excellent written and verbal communication, interpersonal and listening skills- Degreeor relevant work experience in Finance/Accounting/Marketing/Sales - Experience working with CRM systems and Intermediate Microsoft Office skills - Commitment to quality and high attention to detail are essential skills Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) . There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.