About this role Who are we I-MED Radiology is the largest diagnostic imaging provider in Australia with access to state-of-the-art technology and equipment. Having a strong network means we're always at the forefront of technological advances and can offer opportunities for development at all levels. About this role Due to significant growth, I-MED Radiology is building a newly established team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network. As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National Operations Centre (NOC). This role will see you play a significant part in guaranteeing uninterrupted and high-quality service to the entire business whilst supporting our other IT departments within the network. This role will see you play a significant part in providing high-quality services to the business whilst working with other teams within IT for on-going operational excellence Please note this will be a permanent, full-time role based out of our Sydney CBD Office. It will involve participation in a continuous shift roster - working 4 days on and 4 days off. The shift patterns will be made up of 2-day shifts from 7am-7pm and 2-night shifts from 7pm-7am. Some of your responsibilities will include and are not limited to: Monitoring critical business services and systems, networks, and infrastructure Provide after-hours service desk support to users Identify and address issues before they affect business operations Handle and administer privileged accounts securely What you'll have done Seasoned service desk analyst, NOC or equivalent experience, ideally in a continuous shift operations centre (24/7x365) Strong technical knowledge of networking protocols such as TCP/IP, SNMP, DNS, DHCP, and other networking protocols Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration Experience with technology service monitoring tools - systems, application, and networks such as Centreon, Solarwinds, PTRG desirable Familiarity with IT service management tools and frameworks (ITIL v3/4) Demonstrated experience in delivering exemplary support, customer service and training Excellent documentation skills for keeping records of issues, resolutions, and operational procedures Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues What we can offer you 5 weeks annual leave Opportunities to progress within I-MED's continued growth and expansion Being part of a team that makes a difference to the functioning of our ever-growing business Experience in communicating with different areas of IT Commitment to your health and well-being, including access to employee assistance program and Fitness Passport If you're looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, apply today Job details Job Reference: I-MED/1003872EX Employing Entity: I-MED Radiology Network Limited Location: Australia - NSW - Sydney Job type: Permanent FT Job Family: Information Technology Date posted: 18-Dec-2023 Attachments: No File Attached