General Information Req WD00057696 Career area: Information Technology Country/Region: Australia State: New South Wales City: Chatswood Date: Tuesday, November 14, 2023 Working time: Full-time Additional Locations: Australia - New South Wales - Chatswood Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked 171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com , and read about the latest news via our StoryHub. Description and Requirements Premier Support Engineer-We provide Tech Support with the Premier Difference Premier Support Engineers are Lenovo's "ELITE" team who are technically sound, listen to customer pain points and deliver advanced troubleshooting & resolution. They deliver best-in-class support to Lenovo's Premier Support customers throughout Australia, New Zealand, and Central Asia Pac. For more information, please visit - Lenovo Premier Support | Fast, Expert Tech Support | Lenovo AU Job Summary This is a highly technical customer-focused role within Premier Support, Lenovo's highest-level service offering for our commercial range of laptops, desktops, tablets, and smart office devices. Based in Sydney, our high-performing team were the first to launch Premier Support globally and is now considered a flagship and a role model for other Premier Support teams around the world, delivering best-in-class support to Lenovo's Premier Support customers throughout Australia and New Zealand. You Will Assist customers and field engineers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologies. Identify the cause of hardware/software faults and provide a solution. Resolve issues via phone, email or onsite repair as appropriate. Employ exceptional E2E case management and work with Technical Account Managers to monitor and track issues through to resolution. Keep customers updated at every step from start to finish. Manage personal workload, adhere to and meet multiple KPI's. Complete ongoing technical training and compliance. You Bring Working knowledge of Windows OS and MS Products. Experience diagnosing a broad range of hardware/software faults. Experience supporting Desktops, Laptops and Tablets. High attention to detail and exceptional quality control. Able to problem solve and think laterally. Effective verbal/written communication and customer skills. Exceptional E2E case ownership and ability to develop solid action plans. Proven ability to learn and support new and complex technologies. Ability to prioritize in a fast-paced, dynamic work environment. Benefits & Culture. At Lenovo, we value Innovation, Entrepreneurship, Teamwork and serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out what we offer and build a rewarding career with us At Lenovo we are proud to be an equal-opportunity company A multitude of professional and personal development opportunities Competitive remuneration Birthday Leave Annual Leave Paid parental leave Employee Purchase Program Team Events Employee Assistance Program Access to various trainings Performance-based rewards An international team with a high focus on diversity & inclusion Hybrid working environment. and lot of fun: We like to celebrate successes Additional Locations: Australia - New South Wales - Chatswood Australia Australia - New South Wales Australia - New South Wales - Chatswood