About the role Based primarily at the Splashdown Centre, you will be responsible for leading customer-facing staff and ensuring day to day operations are running smoothly. You will play an integral role in the development and delivery of Reception, Sales and Customer Service activities at the centre, and ensure that customers are experiencing excellent service in a clean and safe environment. Work type: Permanent Full-Time Classification: Band 5 $76,355 - $86,617 (plus super) Key responsibilities include: Lead the development, coordination and evaluation of Reception, Sales and Customer Service activities undertaken by the department. Be responsible for the planning and delivery of project-based tasks in relation to Reception, Sales and Customer Service programs. Lead, support and educate the customer service team through continuous improvement and change processes Work closely with the leadership team to ensure day-to-day operations of the centre are running effectively and as smoothly as possible. Form an integral part of our customer facing, direct service team in reception & Duty Manager capacities. About you To be successful in this role, you will have a commitment of excellence in customer service and the ability to lead a team. You will have tertiary qualification relevant to the recreation service delivery, or relevant experience in a related field. Essential: Excellent communication skills and the ability to build rapport with a diverse group of staff and clients. Strong motivation to drive membership growth and retention through customer service excellence & a customer focused mindset. The ability to work opening and closing shifts when on direct service. Strong conflict management skills. Level 2 First Aid Certificate. Current Working with Children’s Check. Current Victoria drivers’ licence. Preferred candidates will be required to undergo a National Police Check, and pre-employment medical and functional assessments. The health and safety of our people is our highest priority. It is our current policy to ask for your COVID-19 vaccination status. You have the right not to disclose your vaccination status, and successful candidates who are not vaccinated or do not want to disclose will go through a simple risk assessment process. If this sounds like the role for you, then click apply now Create our future together at the City of Greater Geelong At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study. We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong. Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength. We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger. If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. A career with us Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm. We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. We offer: salary sacrificing and novated lease options cultural and ceremonial leave study leave paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave IVF, surrogate and miscarriage bereavement leave training and career development opportunities a healthy and safe environment our employee wellbeing program corporate membership rates at Swim Sport and Leisure facilities unlimited access to LinkedIn Learning Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Clint Allen | Centre Manager Splashdown and NBAC | CAllengeelongcity.vic.gov.au Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careersgeelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.