Be part of one of the most innovative companies in Australia A place to be yourself and thrive Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn) About Us Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers. We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we're a true global player. Committed To Responsible Gambling Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally. About The Role Here at Sportsbet, we're customer obsessed, so we're seeking people who share our same passions for customers. Joining our Darwin based Contact Centre, you'll get the chance to support some of the largest global sporting events across the calendar. Did we mention the Aus Open is around the corner and 2024 is an Olympics year? We want to give our customers a "best in class" experience, so by bringing customer services experience and pairing it with our great training and development, we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out. Weekends, evenings, and public holidays are a really busy time for us as these are often when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours. As we love to have fun, we always make sure that these days are full of atmosphere, so where else would you want to be anyway? Responsibilities Include: Field telephone betting and general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes. Capture information into our customer database and utilising your written communication skills to create easy to read notes for others Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again The Perks We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here's some of our other perks: 25 days annual leave Genuine flexible and remote working policy with a $1050 work from home office allowance Tailored career development programs Discounted gym memberships, free breakfast, loads of event and conference tickets Access to our Employee Assistance Program and a Circle In membership Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5. We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Our Focus on Diversity, Equity & Inclusion We're an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail. If you think you'd be a great fit but don't necessarily meet everything in the , please still get in touch. Read more about our contribution to Flutter's global Positive Impact Plan. Need To Work Flexibly? We know flex means different things to different people, let us know how we can support you to be your best. Ready to bring excitement to life? Apply now Please note: Progressing applicants will be invited to attend our Assessment Centre on Saturday 9th December.