At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA community. Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. About the role This role covers a wide range of functions including client relationship management, connecting clients with appropriate services and supports to meet their needs and supporting the Orange sites' customer service functions. Responsibilities of the role (not limited to): Scheduling of appointments Managing incoming calls Central reception duties Resolving day-to-day service delivery queries and issues Prioritising workflows to efficiently manage your caseload General administration Database management This role is based on site at our Orange centre and is a 6 month parental leave contract with the possibility of going permanent. What do we offer? Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year Flexibility surrounding hours Discounted gym membership for you and your family, using Fitness Passport Employee Assistance Program Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA What will you bring to the role? Commitment to the rights of people with disability Outstanding customer service skills The ability to work independently and as part of a team Good time management and workflow prioritisation skills Proficient with the Microsoft Office suite of programs (Work, Excel, Outlook) Salesforce or Customer Relationship Management (CRM) system experience desirable Current driver licence Ability to prioritise work and meet deadlines Important information: At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA. Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct. CPA is a smoke free workplace including in, on and around CPA sites and vehicles. How to Apply Please click 'Apply' to complete your application.