Are you an experienced customer service leader with a positive attitude and drive to lead your team to success? SMAART Recruitment are excited to be partnered with one of Melbourne’s most highly respected cleaning companies which is rapidly growing and looking for their next Customer Service Leader This company take pride in delivering exceptional cleaning services and believe that outstanding customer service is at the heart of their success. What’s in it for you? Attractive salary of $85-100k super Full time permanent opportunity Hybrid working arrangement, 2 days in office and 3 days WFH Predominately Monday-Friday 7.30am-4pm, occasional Saturday Quirky office located in Thornbury with free on street parking. Opportunity to play a large part in a rapidly growing company. About the role? Reporting to the director, the Customer Service Leader holds a pivotal position, tasked with responsibilities in the management, training, and leadership of the Customer Service team. The primary objective is to consistently uphold professionalism and efficiency within the team, ensuring seamless operations and exceptional service delivery. This role requires a strategic approach to guiding the team, fostering a culture of excellence, and contributing significantly to the overall success of the business operations. Responsibilities also include: Managing multiple stakeholders efficiently and effectively Maintaining and updating business systems Handling escalations in a timely and professional manner Reviewing and improving day to day operations by implementing new processes Collaborate with the scheduling team Hold daily and weekly meetings with the team Conduct performance reviews and provide feedback to the team to help them succeed Setting goals and KPIs for the customer service staff based on the director’s vision Being a supportive and helping hand to the team whilst maintaining a positive and warm attitude in keeping with the company culture About you? Previous experience leading a team to success within a phone based environment. Previous experience dealing with numerous stakeholders Great communication skills both written and verbal The ability to prioritise an everchanging workload Tech-savy with ability to pick up new systems with ease Have a drive to succeed and a positive attitude at all times If you are interested in finding out more then please email Georgina SMAART (georginasmaart.com.au) or call 0431293145.