Your role at St John of God South East Melbourne Hospitals To provide divisional team leadership and hands-on support to the café and retail teams in providing an exceptional guest experience across all SEM sites. The role contributes to the development and implementation of service and product initiatives and is responsible for achieving all KPIs specific to café operations. This role provides support and guidance across our Berwick, Frankston and Langmore hospitals. The Position Develop and maintain a team culture of service excellence and commercially sustainable guest and visitor retail services. Lead and provide daily management for retail teams and physical resources. Maximise revenue through appropriate service and sales strategies. Prepare rosters and maintain leave liability and productivity hours to ensure efficiency and cost effective resources within budget. Review and report on monthly financial results, identifying and taking relevant actions to seize opportunities and mitigate risks. Ensure accurate and timely inventory management e.g. stock takes and controls. Participate as a valued team member promoting and contributing to a supportive and challenging team environment. Adhere to all applicable St John of God Health Care policies and guidelines. You will have demonstrated skills in team training and development, performance management and roster management across a multi-disciplinary team; with strong commercial acumen and management abilities, especially labour management and optimisation, food and beverage strategy and inventory control; and prior experience implementing service metrics and monitoring effective service delivery to maintain the highest standards of service and quality. To succeed you will have a considerable operational and management experience within hospitality or similar retail role, with proven team leadership skills and leading by example across all facets of customer-focused service delivery and satisfaction. With excellent communication and interpersonal skills, written and verbal, with the ability to provide a high level of professional customer service to the general public, patients and Caregivers; well-developed organisational skills, with the ability to set priorities and meet multiple deadlines; and, well-developed computer skills with a good working knowledge of a range of MS Office software packages and systems. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $62,867 to $64,494, plus 11% superannuation A Full Time position, working 76 hours a fortnight Generous salary packaging options Up to $15,900 on a range of benefits such as mortgage, your rent, or other everyday living expenses Up to $2650 on meal entertainment, holiday accommodation and venue hire Access to novated leasing to use pre-tax dollars for a car and expenses Discounts on hospital services & private health insurance Option to purchase up to two weeks of additional annual leave A welcoming & supportive culture Collaborative leadership team All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements For enquiries contact Paul Broadway, Senior HR Business Closing Date: 25 Dec 2023 St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse. All caregivers employed by St John of God Health Care are required to be vaccinated from Covid-19 and Influenza in order to fulfil the requirements of the role.