About the role: The primary responsibility of this position is to supervise and communicate to children, parents and coaches on the progress of participants, maintain a high level of customer service and guide and direct high potential students. Our Perfect Fit: Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints. First Aid Certificate (or willingness to obtain) Working with Children Check Clearance Demonstrated high level attention to detail Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint) Demonstrable high-level customer service skills Availability/flexibility to work shifts per operational requirement What we can offer you Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by. Our crew are provided with: Attractive casual rates (evening allowances and weekend penalties apply) Complimentary lunch or dinner cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge; Ongoing discounts on accommodation, dining and sport & recreation programs; Free membership with ONE55; Unlimited career development and professional growth opportunities; Free secure parking TREAT yourself with our rewards and recognition program 24/7 support with Access EAP