Sandvik Mining and Rock Solutions Workshop Job Administrator – Mount Isa | Qld Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries. Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries. The role As a vital member of our dynamic team, you will be at the heart of our service operation, ensuring seamless support and delivering excellent customer service to both internal and external stakeholders. Your role will be pivotal in executing various administrative tasks, from managing work in progress to handling general data entry, processing orders, creating estimates, and facilitating the entire scale of administrative functions. In addition to your core responsibilities, you'll also play a key role in inspiring our service standards by proficiently managing tasks such as ordering parts, invoicing, handling purchase orders, submitting warranty claims, and coordinating medical appointments. This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements include condensed working weeks, working from home, flexible start/finish times, etc. Some of the areas of responsibility include: Coordination of all warranty claims Processing of repairs and maintenance jobs Creating job estimates / quotes and schedules Creating and sending order acceptance/acknowledgement Adhere to Work in Progress (WIP) processes for the workshop Liaising with Accounts Receivable and Finance on customer credit issues Provide administrative support to the workshop Recording Safety KPI information in EHS360 and SharePoint Your profile You will be a confident user of the Microsoft suite of products, and familiar with Aurora or similar enterprise management software. To perform well in this role, you will require excellent time management skills and be highly organized. Previous experience in a workshop environment would be beneficial. The ability to work and perform unsupervised is essential. The right candidate will have a strong customer service focus with a high level of initiative, drive and determination to achieve goals & targets set for customer satisfaction. You must have the right to live and work in Australia to apply for this job. And the ability to pass a preemployment medical. Applications close: 24-12-2023 or sooner if the right applicant is found. What we offer Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future. As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty. We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals. Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website. Talent Acquisition Specialist Sam Lingman 0448 044 698