Ideal role for someone w/ previous exp as a team manager & a real estate sales background, looking to take a step back from the day to day sales Who are we? Listed on REB as the 1 Sales Office in Australia in 2023, Highland truly are a trusted and leading real estate agency in Sydney. Established in 2007 with just 6 team members, we are now widely located across the Sutherland Shire, Eastern Suburbs and Southern Highlands, with our newest and 6th office in QLD having opened mid 2023. The team across NSW and QLD boast over 150 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing, and internal operations. Here at Highland, we pride ourselves on our dynamic workplace culture that is exhibited in our energetic, hard-working, and inclusive team. We have worked hard to build a team that truly reflects our values and it is this team that places us at the forefront of what we do. We are very big on team bonding and social events to build our morale and reward the hard work of our people. We are more than just property at Highland – we are our people. The Role: This role is a key position reporting to the Chief Operating Officer for Highland, in managing the wider team of sales agents across all the Highland offices. This role will be the go-to for supporting, guiding, and training all of our Sales Agents and Sales Support Staff throughout their careers. Manage the sales agents and their teams, reporting issues and raising requests directly to the COO Alongside the CEO, COO & CFO, meet with all agents quarterly to discuss performance and future progression Conduct the training of all new Sales agents and sales support staff and arrange coaching sessions Oversee the activity and performance of the agents and present reporting on the same for the COO & CEO via AgentBox Liaise directly with the HR Team in relation to the timings and onboarding of new Sales staff Coordinate with the COO in day-to-day operational tasks including filtering requests that can be actioned by this role and escalating only necessary items to the COO Be the “go to” for all AgentBox related training, questions and database management, as well as overseeing the offshore AgentBox team Build database and digital strategy in combination with our marketing team, through AgentBox – effectively adapt AgentBox to a multi office network Review and streamline processes and systems to improve efficiency. Research and implement new systems and processes if indicated Travel between all offices (including interstate to our QLD office) as required in order to develop and maintain effective and communicative relationships with all the Sales Agents and teams Work with relevant teams on new office set up incl liaising with the IT team in relation to technical set up, database issues and system accesses for sales agents In order to be successful in this role, you will need: Previous experience working in a supervisory/team leader role within the property industry Demonstrated ability to meet targets/KPI’s Proven ability to develop and mange a team of people by implementing processes and procedures Exceptional organisation and priortising skills Ability to identify gaps in operational processes and implement systems to increase efficiency and effectiveness Impeccable communications skills, both verbal and written Strong confidence- assertive yet professional and friendly. The ideal candidate will be confident enough to demonstrate leadership within the team whilst remaining approachable Strong attention to detail & follow-up skills The ability to thrive within a professional and fast paced environment Be presentable in a corporate environment Real Estate Licence required If you are our next Sales and Operations Manager, please contact Isabella Wijesekera on 0456 103 143 or recruitmenthighlandproperty.com.au immediately for a confidential discussion. Only suitable candidates will be contacted.