Apply now Refer someone Join our innovative and collaborative team and deliver human-centred solutions across the entire Macquarie Group. We help with accelerating the digital enterprise by supporting strategic and cross group initiatives related to Design. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? In this role, you will be responsible for leading our service design stream for a multi-year digital transformation program. From understanding current pain points and inefficiencies of products and services for a wide range of divisions throughout the organisation and working with customers to develop and orchestrate solutions to these. In order to deliver quality solutions for our users you will be engaging end-users, facilitating workshops and ideations, developing prototypes, conducting user testing and crafting journey maps and detailed service blueprints with personas that bring to life the intended experience for stakeholders. What you offer A design leader that strives for excellence and is a passionate advocate for our users A problem solver who loves big challenges and tackles them in a collaborative way Demonstrated end-to-end human centred design process experience Senior level experience, facilitating strategic focussed workshops at an Enterprise level. A team-player that is comfortable collaborating with UX/UI designers, developers, product owners, and wider project stakeholders A strong communicator who is confident dealing with stakeholders, sharing a vision and managing expectations A thought leader that is willing to empower others with the skills and frameworks of service design We are seeking someone that has enthusiasm for continuous learning, seeks feedback, and who thrives in a fast-paced environment. We value potential over experience, tenacity over perfection, and a T-shape skillset over deep expertise. Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements Wellbeing and service bonus leave Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.