Opportunity to work for the largest Government Agency providing essential support and services. Customer Service Officer | 6 Week Contract | $38.30 P/H inc. Super $34.50 p/h super 6 Week Contract Dubbo/WFH About the Company This NSW Local Government agency is committed to their community and its environment, and provide employees with the same level of commitment and care. As a close knit team you will experience a connected and supportive environment. The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes. About the team You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity. The Team you are joining is a high functioning and performing team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW. About the Role The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of services to a range of internal and external customers. Must be open to working shifts on a 24/7 rotating roster. Key accountabilities include: Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast paced shared services environment. Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service. Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements. Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction. Achieve the required shared services performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided Effectively use a range of computerised systems, technology and telephony solutions to undertake work tasks, triage, refer or escalate work tasks, enter data and maintain up to date records in order to facilitate work allocation, performance analysis and service improvement. Work cooperatively within a team, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing, continuous improvement, and skill and capability development. About You Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment. Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact Experience using multiple computer-based systems and ability to learn new systems with ease. Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any questions, please contact georginaashdownpeople.com.au or call 0483 907 068.