Our mission is to help communities build financially sustainable futures through successful credit experiences. We aim to achieve this by investing in exceptional people and technology to enable the delivery of positive results. The Role Working as a Customer Service Representative, you will be responsible for delivering high levels of customer service to achieve positive collections outcomes for our client. You will connect and understand each customer’s financial situation to ensure they are supported with the most suitable and sustainable debt solutions. In this role, you will; Inbound & Outbound calls to investigate, identify and establish connections with customers Negotiate the collections of outstanding funds Action incoming correspondence via email and mail Detailed and accurate file action notes for all customer interactions Deliver services within agreed KPIs Key Information Telecommunications client 6-week training period Roster between 8:00am - 7:00pm, 5 days a week Hybrid available once trained and confident in the role What you’ll bring; Customer service experience Ability to navigate multiple computer systems Ability to work efficiently with high degree of accuracy Willingness for continuous learning and improvement What’s in it for you; Working at Recoveriescorp, you will have access to a half day on the last Friday of every month, cultural holiday swap and opportunities to progress within a growing company. To ensure your continued development you will have a performance development plan and access to learning & development programs. Other benefits you can access include employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance health and wellness initiatives, and an annual unplugged day to support your wellbeing. Interested? Apply Today or reach out to Danielle on 0447 440 534 for a confidential discussion. At recoveriescorp we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQI community.