PRIMARY DETAIL Provide hotel reception services in this varied role, processing guest check ins and check outs with excellent customer service. THE ROLE Join our hotel front desk team in this customer facing role providing guest services in a polite and friendly manner. This varied role includes checking in and out guests, handling enquiries and supporting the Conferencing and Room Service Teams as needed. ABOUT YOU You are someone who believes the core of hospitality is customer service. You are great at multi-tasking, have excellent communication skills and can think on your feet to solve problems. To be successful in this role, you will have: Previous front office, customer service and/or sales experience. Strong communication, interpersonal, and conflict resolution skills. Well-presented with keen attention to detail and cultural sensitivity/awareness. Strong time management and problem-solving skills. Cash handling and transaction processing experience. Proficient in the use of the Microsoft Office Suite of programs and knowledge of Opera Property Management System (desirable) This role requires successful applicants to undergo a Criminal History Check and must have the right to work in Australia. ABOUT US MGSM Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The 40 Room hotel offers an A la carte restaurant, café and impressive conference and event facilities featuring state of the art technology. MGSM employees enjoy access to extensive Macquarie University facilities including a high-tech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door. Benefits of Working for MGSM Hotel & Conference Centre Training provided 25% off purchases at all Campus Life operated outlets Fun and collaborative values-driven culture Access to discounted health insurance, Maxxia Rewards and complimentary employee flu shot program If you are passionate and experienced in customer service, want to work in a fun, friendly and fast paced environment, apply now to start ASAP How to Apply Apply now to be considered, submit your CV and cover letter as part of the online application process. For any role specific queries please Issy De Castro, General Manager via email issy.decastromgsm.edu.au. If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need. If you're already part of the Macquarie Group (MQ University, UMQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 14/12/2023 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.