Salary: $65,000.00 - $70,000.00 Year Contract Type: Full Time Location: Sydney - NSW Industry: Call Centre & Customer Service Contact Name: Sarah Bolster Contact Email: sbolstersbrecruitment.com Contact Phone: 02 9002 5001 Date Published: 29-Nov-2023 The Company… This market leading financial services company is searching for a client services officer who has a passion for helping customers and delivering exceptional service. This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field. This organization is a major player within the asset finance sector and is well known for their competitive products & uncompromised service to clients Based in Macquarie Park, there is ample parking for staff, they are located close to public transport and their approachable & friendly management provide endless training & develop for staff. The Job… Reporting through to the Customer Service & Collections Manager, you will be responsible for the following duties: Receive inbound calls from customers regarding queries relating to new products & services, existing loans and general enquiries. Communicating with internal and external parties as appropriate to solve customer queries. Liaising with customers regarding any current due accounts and supporting them with bringing their account up to date. Helping customers understand their financial commitments to prevent future arrears. Working to achievable team KPI’s and targets. You…. To be successful in this role, you must have experience in the following areas: 6 - 12 months experience working within customer service in the retail, hospitality or call centre sector Degree qualified in Business, Commerce, Economics or a related field is advantageous but not necessary Exceptional relationship building skills with a compassionate yet results focused nature. Ability to build relationships with a customer centric and soft approach to collections. Comfortable working in a fast paced, considerate and professional environment. How to apply… If you’re looking to build your career within a dynamic, innovative and growing organization, be sure to apply immediately. Send your application through to sbolstersbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential conversation.