At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together What We Do… We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we're the world's leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year. What you'll do… Performing various routine administrative duties, utilizing standard office equipment including repair and maintenance.Assisting with arranging and communications for office social events, organizing fun employee programs including Wellness, functions and meetings, and similar tasks as required or directed by SiteMinder.Monitors and restocks office supplies and materials such as stationary, food, and most importantly beverages.Assisting with employee induction and onboarding.Manage reception area, Meeting and greeting all of visitors to SiteMinder as well as meeting preparation.Respond to requests for information from employees, and/or other interested parties; answers routine questions; directs visitors to appropriate locations.Prepares, reviews, and/or processes a variety of routine correspondence, reports, invoices, forms, agreements, and/or other related information in the assigned area of responsibility; data entry of information into applicable spreadsheets and/or databases.Working with the cleaning contractors to make sure the office is spic and span.Ensuring we remain compliant with Health and Safety laws.General admin tasks as required and other support for the Leadership team.Anything else we might need you to do to keep the office in check What you have… Previous experience in an admin and office admin role essentialWell defined understanding and knowledge of office administration and managementAttention to detail around accurate record management and filingExcellent skills around technology Excellent interpersonal & communication skills and able to thrive in a fast paced environment with the confidence to work autonomously, constantly using your initiative and exceptional problem solving skillsProven experience working in a similar role such as reception, office administration or facilitiesA real people person - friendly, approachable and generally likes peopleAbility to think outside the box and come up with effective ideas to improve the workplaceStrong organizational skills and the ability to organize others as well as yourselfAttention to detail, notice things that others would missProactive and driven, challenges the status quo to gain efficiencies Tech savvy - familiarity with Google Drive, Gmail, Google Calendar, Google Docs and MS Office would be beneficialThrives in a fast-paced, agile and dynamic environment. The key responsibilities for this role include Analyse the scope of project/initiative and enhancements and conduct discovery sessions with the Business Stakeholders/Function ownersDevelop current state and future state models utilising modelling techniques to document end to end user journey. Translate business capabilities and process designs into functional requirements and/or user stories and work with stakeholders to review and secure sign-off on requirementsTake responsibility for ensuring traceability is mapped and agreed for all business benefits through to system requirementsAssist the Dev/Admin team with Business clarifications and enable Designing and implementing Salesforce-based solutions to meet/exceed business requirementsProactively identifying opportunities to automate and simplify operational activities.Review and approve test scripts, test scenarios and test plans for system testing, integration testing and user acceptance testingOwn the complete UAT cycle and be responsible to get UAT sign off within the timelinesPerform production verification testing post releases ensuring solutions meet business needs and requirements The skills and experience you will bring to the role include 4 years of strong experience as Business Analyst, with at least 2 years in Salesforce and other cloud based platformsAbility to work in an agile environment, part of a multidisciplinary team, with excellent documentation skillsAbility to influence stakeholders and work closely with them to determine solutionsGood understanding of all aspects of a technology implementation project and analysing, interpreting business needs and how these can be addressed through technical solutions Strong presentation, communication (written and verbal) skills, and interpersonal skillsAbility to handle multiple projects concurrently while prioritising tasks efficiently Exceptional communication and presentation skills to effectively interact with stakeholders at all levels Competency in using JIRA, Confluence, Charts, Figma, MS Office applications Proficiency in project management tools and methodologiesBachelor's degree in Computer Science, Software Engineering or equivalent Salesforce Administrator and/or Sales/Service Cloud certification(s) preferableShould be currently working in a BA role What you'll do Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management - Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management - Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. What you have Located in Mexico 5 years work experience3 years sales/closing experienceSaaS experience a mustIndustry background is a huge plus (hotel tech, OTA, revenue management)Experience working with a global company preferredRemote work experience desirable What you'll do Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management - Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management - Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. What you have Located in Mexico (preferably Mexico City, Cancun, Merida, Guadalajara, Monterrey)5 years work experience3 years sales/closing experienceSaaS experience a mustEnglish proficiency (C1/C2)Industry background is a huge plus (hotel tech, OTA, revenue management)Experience working with a global company preferredRemote work experience desirablePlease submit your CV in English What you'll do… Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via telephone or SkypeClearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer serviceTake ownership of customer's problems and seek to identify, respond and resolve any customer issues What you have… You will have sound written and verbal communication skills in English and Cantonese with a positive and engaging phone mannerYou will have proven customer service experience with a passion for providing a premium customer experienceYou are tech savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal oriented but always thinking about the customer experienceExperience in the hotel industry or in a SaaS company is a plus What you'll do… Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via telephone or SkypeClearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer serviceTake ownership of customer's problems and seek to identify, respond and resolve any customer issues What you have… You will have sound written and verbal communication skills in English and Vietnamese with a positive and engaging phone mannerYou will have proven customer service experience with a passion for providing a premium customer experienceYou are tech savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal oriented but always thinking about the customer experienceExperience in the hotel industry or in a SaaS company is a plus What you'll do: Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.Act as a technical expert, identifying issues and communicating issues and requirements internally.Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally. What you have: High level of customer service and IT technical skills.Fluent Mandarin and English communication skills, both written and verbal.Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.An ability to diagnose and troubleshoot web browser and connectivity issues.Great capacity for both internal and external customer interaction as well as conflict resolution.Stakeholder management and working across internal teams to find solutions.Desirable: Previous experience working in a high volume contact centre providing technical customer support.Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)Desirable: Fluent spoken and written Cantonese. What you'll do… Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Spanish speaking world.Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.Act as a technical expert, identifying issues and communicating issues and requirements internally.Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally. What you have… High level of customer service and IT technical skills.Fluent Spanish and English communication skills, both written and verbal.Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.An ability to diagnose and troubleshoot web browser and connectivity issues.Great capacity for both internal and external customer interaction as well as conflict resolution.Stakeholder management and working across internal teams to find solutions.Desirable: Previous experience working in a high volume contact centre providing technical customer support.Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python) What you have 3 years of solid experience as a Data Engineer with Machine Learning exposure.Breadth of experience using different tools and techniques. Extensive experience in a data-related role, e.g. working with Databricks in data warehousing and analytics contexts and creating automated ETL processes. Streaming (Spark, Kafka or similar)Python and/or Scala, relevant Python ML, libraries and SQL proficiencyExperience building robust production data pipelines using the best industry practices with experience of data preparation and resolution of data quality challenges.Testing and validation of Data Models and Data Pipelines.AWS experience across one or more of the following EC2, Kinesis, SQS, ElastiCache, Lambda and S3Experience with infrastructure as code including Terraform or CloudFormationDeep knowledge on how to structure, develop and maintain relational databases such as MySQL and showcase your experience using data modeling techniques.Ability to work independently and also contribute to overall architecture and design."Data wrangler" mindset: embraces complexity and ambiguity, overcomes challenges and obstacles in order to deliver a working solution.Decision-making: able to view a problem from multiple perspectives, select the best approach, and provide a concise rationale for the choice.Outcome-focused: able to balance the need for a robust, elegant technical solution with the need for a market-ready solution.Desirable: Experience building, administering and scaling ML processing pipelines preferable in Databricks. What you'll do Refine, design, estimate and deliver product requirements particularly data based features.Work with a cross-functional team in an agile methodologyCollaborate with others to design, develop and maintain highly scalable data pipelines that power data driven products & customer facing insights.Working with cloud-based data storage and processing services to build scalable and cost-effective data solutions.Create and optimize ETL processes to move and transform data from various sources into our data systems, ensuring data consistency and integrity.Develop, construct, install, test and maintain data architectures (databases, large-scale processing systems, and data pipelines) that support data extraction, transformation, and loading (ETL) processes.Adhering to the standards and data governance practices of the organisation, e.g. ensuring data quality, privacy, security, auditability and control throughout the data lifecycle.Develop and maintain data models, schemas, and database designs to support business needs and reporting requirements. What you'll do Refine, design, estimate and deliver product requirements particularly data based features.Work with a cross-functional team in an agile methodologyCollaborate with others to design, develop and maintain scalable data pipelines that drive business insights and the support decision making process.Working with cloud-based data storage and processing services to build scalable and cost-effective data solutions.Create and optimize ETL processes to move and transform data from various sources into our data systems, ensuring data consistency and integrity.Develop, construct, install, test and maintain data architectures (databases, large-scale processing systems, and data pipelines) that support data extraction, transformation, and loading (ETL) processes.Adhering to the standards and data governance practices of the organisation, e.g. ensuring data quality, privacy, security, auditability and control throughout the data lifecycle.Develop and maintain data models, schemas, and database designs to support business needs and reporting requirements. 5 years of solid experience as a Data Engineer with Machine Learning exposure.Breadth of experience using different tools and techniques.Extensive experience in a data-related role, e.g. working with Databricks in data warehousing and analytics contexts and creating automated ETL processes.Streaming (Spark, Kafka or similar)Python and/or Scala, relevant Python ML, libraries and SQL proficiencyExperience building robust production data pipelines using the best industry practices with experience of data preparation and resolution of data quality challenges.Testing and validation of Data Models and Data Pipelines.AWS experience across one or more of the following EC2, Kinesis, SQS, ElastiCache, Lambda and S3Experience with infrastructure as code including Terraform or CloudFormationDeep knowledge on how to structure, develop and maintain relational databases such as MySQL and showcase your experience using data modelling techniques.Ability to work independently and also contribute to overall architecture and design."Data wrangler" mindset: embraces complexity and ambiguity, overcomes challenges and obstacles in order to deliver a working solution.Decision-making: able to view a problem from multiple perspectives, select the best approach, and provide a concise rationale for the choice.Outcome-focused: able to balance the need for a robust, elegant technical solution with the need for a market-ready solution.Desirable: Experience building, administering and scaling ML processing pipelines preferable in Databricks. What you'll do Campaign Builds: Set up, test, and launch marketing campaigns in Marketo and Intercom, including one-off email blasts, nurture campaigns and operational processes.Routine Maintenance: Optimise workflows, clean up outdated assets, and ensure Marketo runs seamlessly for all users.Stakeholder Training: Create and maintain user guides, hosting training sessions with small groups or 1:1, and providing ongoing support as needed.Troubleshooting and Problem Solving: Identify and rectify issues, leveraging a strong problem-solving acumen to identify gaps in data capture and flow through to Salesforce CRM.Working across various marketing teams such as; Demand Generation, Customer Marketing and Partnerships.Analyse marketing data and metrics to measure the effectiveness of marketing campaigns and initiatives. This involves tracking key performance indicators (KPIs) and using data to make recommendations for optimisation.Training and Documentation, marketing operations specialists may train team members on new tools and processes and maintain documentation for marketing procedures and best practices.Conduct A/B tests and other experiments to determine what marketing strategies and tactics are most effective and make recommendations for optimisation. What you'll have Strong proficiency in Marketo, with the ability to effectively set up, test, and launch marketing campaigns.Strong proficiency in Excel and cleansing & enriching dataEffective communicator that can engage with stakeholders and facilitate training and simply complex issues/problems so it is easy to understand.Experience with Salesforce CRM, especially in the context of integration with Marketo, is highly valued. Demonstrated problem-solving abilities, especially in a technical context.Excellent communication skills, with an emphasis on training and supporting non-technical stakeholders.A passion for continuous learning and staying updated with the latest in marketing technologies and best practices.Familiarity with Intercom and GoToWebinar (or similar webinar platforms) is an advantage. What you'll do… Defining work with stakeholders and delivering all work with industry best practicesDeveloping and maintaining native Android apps using the latest tech and clean architectureHave your say in every implementation with room for exploration and experimentation along with getting the job done.Collaborate with cross-functional teams to define, design, and ship new featuresWork in a high performing team of native mobile and backend engineers to build robust and high quality Android apps. What you have… Experience in Android development.Proficiency in Kotlin, Android Architecture Components (MVVM, LiveData, Room), and kotlin coroutines.Work with outside data sources, APIs, local data persistence, state management and security best practices.Demonstrated experience in unit testing for Android applications.Strong communication skills both written and verbal.Motivated, self-starter and demonstrated ability to work independently as well as part of a team.Ensure the performance, quality, and responsiveness of the application.Working knowledge of the general mobile landscape, architectures, trends, and emerging technologiesCollaborate with iOS, backend, and product teams to ensure requirement alignment.Monitoring, understanding, and debugging crashesDesirable:Working with GraphQLDocker, Buildkite, Fastlane, Firebase App Distribution for CI/CD pipeline managementUI TestingPrior experience in multi-module app architectureLeadership and mentoring junior engineers What you'll do… Develop new features for mobile applicationsAddress issues with the mobile applicationsDeployment of changes to the mobile applicationsMonitor of the health of the mobile applications What you have… Experience in IOS development.Proficiency in Swift, SwiftUI, Combine, and multi module apps.Work with outside data sources, APIs, local data persistence, state management and security best practices.Demonstrated experience in unit testing for iOS applications.Strong communication skills both written and verbal.Motivated, self-starter and demonstrated ability to work independently as well as part of a team.Ensure the performance, quality, and responsiveness of the application.Working knowledge of the general mobile landscape, architectures, trends, and emerging technologiesCollaborate with iOS, backend, and product teams to ensure requirement alignment.Monitoring, understanding, and debugging crashesDesirable:Working with GraphQLDocker, Buildkite, Fastlane, Firebase App Distribution for CI/CD pipeline managementUI TestingPrior experience in multi-module app architectureLeadership and mentoring junior engineers The key responsibilities for this role include Attend standups, requirement discussions and solution discussions with the Business Operations teamsWork closely with BA to understand user stories, analyse the system impacts and creating the test scenariosDefine and maintain the QA testing processes to ensure fast and accurate qualitative and functional testingExecute Test cases, review and document results, raise and triage defects with development teamResponsible to build and progressively improve test suite while identifying and improving regression test suite every releaseAbility to work under tight deadlines on multiple projects/enhancementsPerform production verification testing post releasesIdentify any gaps in testing by reviewing post implementation issuesExperience in automation scripting on Salesforce will be highly regarded as this is one of the key future focus areas The skills and experience you will bring to the role include Having 4 - 6 years of overall experience in software testing, with at least 2 years of experience on Salesforce platform and/or other CRM technologies Strong knowledge of QA methodologies and processesSolid experience in establishing test strategies and methodsExperience working in an Agile delivery methodology Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlinesBachelor's degree in Computer Science, Software Engineering or equivalentSalesforce Administrator and/or Sales/Service Cloud certification(s) desirableISTQB certification is desirable What you'll do… Rock a headset like it's going out of style - you're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you're finding and creating sales opportunities, showing off our solutions to customers, and personalising our platform to their needs Chatting with the people in charge of running things and bringing value to their dayHotel Owner having a hard day? You'll find out why and talk about what we can do to helpYou'll be working independently but never alone - our team managers are here to make you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank with our career growth, development and progression plans What you have… A commanding phone presence to call on customers in English 6-12 months of sales experience and thirst for much moreWriting skills to knock out a thoughtful emailBe fearless in leading meetings with customersA strong desire to learn and succeed in tech sales Self motivation and drive to continually grow Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. LI-Hybrid