Join this small team in Echuca and manage the retail team within the practice My clients are passionate about eye health and helping others see the world more clearly. They are currently seeking a friendly and outgoing individual to join our team as a full-time Retail Practice Manager. If you’re a qualified Optical Dispenser with exceptional customer service skills and are ready to step into a leadership role, we want to hear from you Company Overview: Our client is a leading optometry practice dedicated to providing comprehensive eye health services and high-quality eyewear to our valued patients. They pride themselves on delivering personalised care and ensuring patients have access to the latest optical technologies. Their friendly and professional team is committed to creating a positive and comfortable environment for both staff and patients. Job Responsibilities: Perform all lifestyle dispensing duties to the highest standard. Analyse and resolve quality & customer service problems. Perform administrative duties to the highest standard. Conduct regular audits to ensure compliance by your team of systems, policies, procedures and productivity standards, and report any identified issues to your manager. Coach, counsel and performance manage employees. Leading the team with a positive, can-do attitude, giving direction and advice, delegating and supervising workflow and assigned tasks. Lead by example through consistently demonstrating the company values, to ensure exceptional patient care and satisfaction. Qualifications: Certificate IV in Optical Dispensing ideal, or an experienced Optical Assistant. A commitment to providing exceptional customer service and maintaining a positive and friendly demeanour. Outstanding interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds. Strong attention to detail and organisational skills, with the ability to manage multiple tasks and prioritise effectively. Enjoys the challenge of working in a fast-paced environment and is able to remain calm under pressure. Demonstrates a growth mindset and a willingness to learn and develop new skills. Good computer skills including familiarity with Microsoft Word and Excel. What’s in it for you? Join a growing independent optometry group, which values its team members as much as its clients and encourages everyone to prioritise their health and family and maintain a healthy work/life balance. You will help to optimise our client’s lifestyle and lives through the impact of our care, treatment and solutions; and work to establish, grow and strengthen our relationships as we continue a decades-long tradition of optimal care. Salary $65K plus performance bonuses.