About this role Welcome the New Year with a new job at the I-MED Contact Centre We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Mount Waverley office. As part of the Contact Centre team you will play a crucial role in assisting people with booking in for medical scans, supporting them through their medical journey. The Contact Centre working hours are from 8am to 6pm Monday to Friday. Your shift will be scheduled between these hours. Our ideal team members will have: Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations Ability to keep calm under pressure and multi-task between different systems while actively listening High attention to detail and accuracy Call Centre experience is preferred but not essential As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued. Adaptability to evolving changes in workflow What can I-Med offer you? We are big believers in career development which initially focuses on building a strong foundation of knowledge and experience in Radiology bookings and online appointments and extending your knowledge and experience nationally. We promote advancement within our organisation with leadership and progression in both our contact centre and clinic settings to 2IC, Team leader, Coaching, service excellence and Management. We also offer: 6 weeks of paid training and onsite coaching to set you up for success. We are proud to provide pathways for career progression and secondment opportunities. Our employee benefits scheme includes free secure onsite parking, salary packaging options, discounted health insurance and fitness passport, banking and travel benefits. You will also enjoy generous discounts on I-MED services. ️ We believe in work-life balance and offer flexible work arrangements based on performance after 6 months. We celebrate monthly events such as birthdays, morning tea, dress-up days, and special occasions like the Grand Final and Melbourne Cup. Our state-of-the-art light filled building is equipped with, table tennis table, Nespresso coffee machine, and regular fruit deliveries. We have a generous referral program in place to recognize and reward our employees. If you are ready to take the next step and build a career in a vibrant workplace, we want to hear from you Submit your application and you will hear from our recruitment team very soon. Want to know more about I-MED? Check out our social media pages: Website: https://i-med.com.au/ LinkedIn: https://www.linkedin.com/company/I-MED_Radiology_Network About us: I-MED Radiology Network is one of the largest providers of medical imaging in the world, operating 250 clinics and performing over 6 million patient procedures annually across Australia. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, we ensure a consistently high level of service across all our clinics. We recently expanded our clinic network across the Tasman with the acquisition of Hamilton Radiology and Midland MRI in New Zealand's North Island in 2022. We welcome applications from candidates with Australian or New Zealand citizenship/permanent residency. I-MED Radiology Network is an equal opportunity employer committed to diversity and social inclusion. We encourage applications from culturally and linguistically diverse backgrounds, including Aboriginal and/or Torres Strait Islanders, people with lived experience of disability, and people who identify as LGBTI. Join us to make a meaningful impact in the lives of patients across Australia Job details Job Reference: I-MED/1001853M Employing Entity: I-MED Radiology Network Limited Location: Australia - VIC - Mount Waverley Job type: Permanent FT Job Family: Contact Centres Date posted: 14-Dec-2023 Attachments: No File Attached