This is a permanent role where you will be part of a collaborative team with flexibility. Excellent salary offering work life balance Northern Beaches Based in Warriewood School hours available Excellent salary up to $90k plus super Ongoing Temporary Role Our client is a global healthcare company specialising in the diagnosis and treatment of allergies through allergy immunotherapy products. They are looking for a professional customer service/logistics administrator. Offering a friendly, flexible workplace, you will feel like one of the family in no time. Customer Service: Manage relationships with key external partners in ANZ eg. DHL, HCL, major wholesalers, ePharmacy, Market Reach ensure smooth operational execution of agreed contracts / logistics / supply chain requirements onboarding & ongoing relationship management In collaboration with Territory Managers, support key commercial accounts in ANZ including direct customers, GP surgeries and hospitals acting as liaison with external partners to ensure high-quality service partnering with Territory Manager for each key account to drive sales manage relationships with key stakeholders e.g., pharmacy, procurement, practice manager, etc. Manage order administrative process with overseas suppliers based on the forecasts provided by management e.g., placing orders and monitoring incoming shipments Supply Chain Management: Coordinates imports of materials and products into AU and exports to NZ. Works with the business team to ensure sufficient inventory & forecast management & reporting in AU and NZ Analyses and monitors backorders, sales, and inventory. Keeps track of purchase orders, due dates, deliveries, and the prioritisation schedule for incoming overseas shipments Quality & Compliance: In accordance with national legislation maintain accurate report of expenses, customer files and field reports, communicate required information as needed according to local regulations. Commit to facilitate and share documents to identify, notify and ensure any complaints or problems are addressed. Performs all mandatory trainings and e-learning program within the requested timeline, as assigned or requested from time to time. To be successful you will Possess: Minimum 3 years customer service or logistics experience Knowledge of pharmacovigilance an advantage but full training will be given Great communication skills Excellent attention to detail Excellent organisational skills Enthusiastic with a 'can do' attitude A true passion for customer service What's in it for you? On-site parking Join a supportive, dynamic customer service team In-depth training provided Pharmacovigilance: APPLY NOW by sending your Resume and covering letter to julieoptimalrecruitment.com.au for an informal chat, please call 02 8416 4181