Administration Assistant Part Time Fixed Term until 2025 - 48 hours per fortnight Centrally based at Parkville Campus Great benefits including salary packaging 5 weeks annual leave Your new team Aged Care Assessment Service is an innovative, leading provider of comprehensive assessment services across north western metro Melbourne with a recent expansion into the provision of Regional Assessment Services (RAS) for the Local Government Area of Hume. The Regional Assessment Service conducts Home Support Assessments to assess eligibility for entry level home care services through the Commonwealth Home Support Programme (CHSP), with focus on reablement and to support older people to remain independently as possible. NWACAS and Hume RAS are core components of the Commonwealth My Aged Care assessment workforce, supporting older members of our community The service supports the clinical staff in managing throughput and phone calls, ensuring consumers are triaged to the appropriate person. Your new role: Deliver a professional and caring customer focused service, often as the first point of contact and communication for patients, their families and visitorsEnsure workloads across the admin team are monitored and managed on a daily basis Work as part of a multidisciplinary team including leadership, clinical, medical, and other administrative staff Effective Communicate with our peer and senior admin manager Ensure all admin tasks are managed effectively and efficiently Completing registrations, scheduling appointments, processing discharges, managing/triaging phone calls, reception, stock management of forms, stationery and officer supplies. Data and record management using My Aged Care Assessor portal, efficiently and appropriately About You: You will have initiative, a commitment to excellence, analytical and problem-solving skills, an ability to think conceptually as well as creatively, and the capacity and aptitude to. You have highly developed customer service and interpersonal skills, as well as: Previous administration experience Demonstrated understanding of confidentiality in managing data and information Demonstrated ability to prioritise, manage and respond flexibly to a variety of tasks Concise written and verbal communication skills, including professional telephone manner Benefits of working with us Join us during this inspiring time of transformation Career progression opportunities to suit your professional development goals internal and external training programs Enjoy excellent work-life balance working in a supportive and collaborative team The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications. Interested? If you are looking for a challenging role and can demonstrate the above capabilities, connect with us via the details below. Please note: recruitment is ongoing, with interviews commencing as soon as suitable applications are received. Advertising may cease prior to the closing date.