Company DescriptionHave you previously worked in a Call Centre, (Inbound or Outbound), Guest Services, Reservations or Travel & Tourism Industry?This may be your new callingNRMA Parks and Resorts are an industry leader in the dynamic Holiday Park sector, offering a wide range of services and currently either owning or managing over 50 properties in iconic tourism locations around Australia. Securing a role within our reputable organization and dynamic industry will provide an opportunity to place a road marker on the next milestone, in your career journey. Job DescriptionWe are seeking vibrant characters, who's personality and smile, shine through to each customer. Ideally someone with a passion for travel and delivering a superior customer experience. We have 2 casual positions available, working approximately 20 hours per week. We operate a 7-day roster with a variety of shifts between 8am- 6pm. It is preferred that you are available for morning and afternoon shifts and have some availability on weekends. This is a hybrid role where you will be rostered 2-3 days per week (based at our Treasure Island Holiday Resort, Biggera Waters) and the rest you will work from home.Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey. You will be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway. QualificationsDemonstrated sales or exceptional customer service skills Ability to thrive in a fast-paced, high volume call centre environment A motivated and driven individual with a strong customer focus Excellent communication skills - you love a chat and bring 100% positive energy to every call MS Office and strong systems navigation skills Reservations experience utilising property management and booking systems will be favorable Previous experience with Newbook will be advantageous. Previous experience in a Call Centre environment is highly desirable. Additional InformationThis is a hybrid role. You will need to have the drive and flexibility, to work from both home and from our Treasure Island Holiday Resort.We do the training, you bring the personality We will ensure you have the equipment, training and support that you require to guarantee success. You will need a good home office setup with access to NBN or good internet connection.