At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly and customer-focused individual for the role of Customer Service Representative at our Trade Counter. As a member of our team, you will be responsible for ensuring that our customers receive excellent service and support in collecting purchases. In this role, you will work alongside a fun and experienced team to provide product knowledge, process orders, process pick ups and resolve customer inquiries. You will have the opportunity to gain knowledge of our products and the construction industry, and make a meaningful contribution to the success of our team. Responsibilities Maintain accurate and timely records of all customer transactions. Provide products and information to customers when collecting goods from site Process customer orders accurately and efficiently, and follow up with customers to ensure satisfaction. Address customer complaints and concerns in a prompt and professional manner. Work closely with our sales and operations team to ensure timely collection of products and services. Participate in customer service training and attend company meetings. Gas mask fitting services (training provided) Requirements Proven experience in customer service, preferably in a construction-related industry. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy. Ability to multitask and prioritise competing demands in a fast-paced environment. Proficiency with Microsoft Office Highly motivated and able to work independently as well as in a team environment. Knowledge of construction materials or related products would be an asset. Benefits Stake in the Outcome - Profit Share Scheme Certified as a Great Place to Work® 2023 Work n a fun and supportive work environment Great company culture & high employee engagement WHEREFIT discounts Dynamic and supportive Management & Team If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now. As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required. We've known it for years, but now it's official - Jaybro Group is proud to be certified as one of Australia's Great Places to Work® three years in a row We've been recognised for our outstanding culture and brilliant team. Find out more: https://www.jaybro.com.au/blog/post/jaybro-group-certified-as-great-place-to-workr.html