Great opportunity for experienced Receptionist/Intake Officer for customer-focussed role with Toowoomba NFP organisation. 7 month contract. Our Client, a Toowoomba-based Employer of Choice in the Not-for-Profit sector, is seeking an experienced Receptionist/Intake Officer for a contract role through until 30 June 2024. This is a busy, client-facing position so it is essential that applicants for this opportunity have a strong customer focus and a commitment to providing a quality service to vulnerable people. The Intake Officer/Receptionist will gather information from clients and work with them to understand their issues and rights, and will identify, prioritise and action client's support needs through referrals to in-house and/or external services. Key responsibilities include: Greeting clients and visitors to the office and answering and referring incoming phones calls Providing effective intake services through telephone and face to face services Ensuring clients are supported in their engagement with the service by obtaining sufficient initial information to identify client needs Evaluating client's circumstances to expedite service delivery and ensure urgent referral action Understanding and applying eligibility criteria for each service and assessing client suitability. Completing opening and closing procedures for the Reception area Fielding walk-in enquiries from the public Applicants for this role should possess the following skills and experience: A demonstrated ability to engage with people who have complex vulnerabilities Exceptional customer service ability, including being able to deal with difficult clients High level diagnostic and problem-solving skills to accurately assess and address client needs Previous experience in a customer-facing role in a relevant industry or service Hold a current, unrestricted class QLD driver's licence Hold or be immediately eligible to obtain a Positive Notice for Working with Children and receive a positive notice from Disability Services Queensland Candidates with experience in the NDIS sector or studying Human Services are encouraged to apply. For further information, please contact Anne from HB Recruitment on Tel: 46394410 or email your current Resume to recruitmenthb.net.au