Commence in January Work close to home in Keysborough Hybrid work arrangements Supportive team and great company culture Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our workforce. In joining the Rinnai team, you will be supported at every turn. We're excited to be searching for a new team member to join our After Sales and Service division. About the role: Answer incoming calls and manage service booking requests Process bookings in the job management system Manage customer enquiries relating to bookings, warranties, and other issues Provide updates to customers on booking status Escalate customer complaints to relevant department for prompt resolution About you: Strong customer focus and the ability to remain calm Excellent communication skills Patience and understanding from a customer's viewpoint A positive attitude with a strong work ethic Call centre experience and/or other customer service focussed background This role will suit an individual who enjoys a high-volume inbound role and has a passion for providing outstanding customer service. Your previous background working in a similar role will be held in high regard. Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements, development opportunities, health and wellbeing programs, and generous discounts across our entire product range. If you are looking for that next role that will provide you with an opportunity for success and development, then we would love to hear from you. The successful candidate must be available to commence on 15 January 2024.