Our client is a leading wholesaler and manufacturing company who supply a variety of products to the construction industry. WE at Workforce Extensions Geelong are thrilled to be supporting their team in seeking a service focussed individual to join their team. The key function of this position is to support the day to day dealings with the Company's trade and retail customer base. The role will see the individual assist Account Managers in the placement of orders and ensuring customers' expectations are managed effectively from office to despatch, some of the responsibilities include but are not limited to the following: Act as first point of call on all incoming calls Maintain customer account information Ensure accurate processing of customer orders Track orders / follow up on stock requests and transfers Assist "Walk in" customers Assist with stock requirements for customer orders Ensure customers are dealt with in a professional manner Assist with customer order enquiries Complete customer quoting To be considered we are hoping to speak with candidates who have the following skills, attributes and experience; Demonstrated experience in a customer service focused position; Experience in the construction or related industry (preferred, not essential) Strong computer literacy skills (MYOB and internal ERP system used) Good verbal and written communication skills; Strong attention to detail and high level of accuracy. Previous working experience/knowledge of building products/industry would be considered advantageous. You will be joining a close-knit and collaborative team and be given all the help and training needed to excel in the role. The successful applicant will be joining a fast growing and dynamic company. They are a friendly, customer focused organisation with a great work environment. This position also offers a rewarding salary, further development opportunities and a great team to work with.