Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. As a Customer Service Representative, you will be providing essential services to people across Australia and the world. About The Role As a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters. Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer. With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient. Operating Hours This is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster. Skills & experience High attention to detail Excellent customer service skills Patience and empathy towards people in difficult situations A team player focus, working collaboratively to exceed expectations Clear communication skills to customers and stakeholders Punctual and reliable Able to effectively manage sensitive customer interactions Experience adhering to KPI's Able to demonstrate your own sense of self-awareness as well as empathy for others Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM A willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC). Due to clearance requirements Australian Citizenship is required Benefits Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment. We offer options for you to interview virtually. Best in class rewards and recognition program including awards and corporate retail discounts on tap. Paid Parental Leave Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000 About Datacom Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent. Datacom has extensive expertise in the operation of contact centres, data centres, engineering and application management, as well as payroll and customer service design and operations. Founded in 1965, we have a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. We are local at heart, yet world-class in capability. If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you. APPLY WITH US TODAY