Job Title: Customer Service Advisor The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Wanting a change heading into the New Year? Wanting some more savings or spending money? If so, keep reading Feel good about the work you do as you support vulnerable Australians and provide guidance and encouragement in navigating digital solutions and accessing Government entitlements. Join a fun, diverse and experienced team as part of a fixed-term opportunity where you get to make a real impact in the lives of everyday Australians Key Role Details: Hourly rate of $30.00 Super Fixed term contract until end of June 2024 8 week performance bonus of $500 End of contract performance bonus based on tenure, up to $2000 Monday to Friday rotating roster of 7am - 8pm. No weekends Central Robina, right next door to Robina Town Centre What's in it for you? A rewarding role where you make a meaningful impact Continuous calendar of fun social events A supportive role within an experienced team An inclusive workplace with a shared goal in mind Role Duties: You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time. Who are you? You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must Must be an Australian Citizen and at least 18 years of age Eager to work towards goals and targets Confident and capable in using computers and systems Passionate about customer service Keen to learn new skills and refine existing ones too Excellent verbal and written communication skills If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, APPLY NOW Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks Concentrix Webhelp is an equal opportunity employer. Being an equal opportunity employer means that Concentrix Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents