Help empower those living with a disability in a customer this service role that lets you decide if you work from home or in office. Live your values in this purpose-driven role making a difference for people with a disability. Our client continues to grow as it supports Australians with a disability to live their lives with independence. Offering both Plan Management and Support Services to NDIS participants who are currently looking for Customer Service Specialists to join their team, we are specialists in delivering a high level of customer service to assist and empower their customers. You will be the first point of contact for the company and will apply your existing customer service skills across the company’s phone and email platforms. Working alongside a team of committed like-minded caring colleagues who embrace the values of enthusiasm, relationships, innovation, trust, and respect. What's in it for you: Join a reputable and growing organisation Supportive, friendly team and great a work culture Hybrid working model - Office based in Melbourne CBD, 1 min walk from Melbourne Central Salary base of $62,000 Super Comprehensive Training and Employee Assistance Program With the expansion expect a lot of opportunities for career progression Paid parental leave with opportunities top-up Discounts at major retailers and employee recognition program The Role: Manage all Inbound inquiries in a professional, friendly, and timely manner across the phone and email platforms. Provide information and explain the benefits of Plan Management and NDIS requirements Triage problems, determine the cause, and provide the best solution Build and maintain a sustainable relationship of trust through open and empathetic communication Follow and adhere to communication procedures, guidelines, and procedures About You: MUST BE an Australian Citizenship or PR Experience in a call centre or phone-based customer service role Excellent communication skills, both written and verbal High attention to detail and excellent organisational skills Ability to provide an empathetic and understanding approach A problem solver, who loves a challenge If you're looking for a rewarding Customer Service role that genuinely makes a difference, this is the role for you Submit your application via the link provided. For more information or assistance, feel free to reach out to Monica Benfatto - monicasmaart.com.au Please note - if successful you will need to undergo an NDIS Worker Screening Check.