Imagine a career where your innovation and creativity can make a positive impact on the world around you. At Siemens we focus on the biggest challenges facing Australia and New Zealand and provide technology-based solutions that transform the everyday in industry and infrastructure. Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose.We have an exciting opportunity for a Country Business Unit Head – Customer Service to join our Digital Industries team. This role will be responsible for lead the customer service business unit for the manufacturing and process industries, providing industrial customers with an enhanced experience and guiding them on their digital transformation journey. It will drive the Siemens Digital Enterprise strategy with a technical and delivery ecosystem ranging from classic services to digital service models such as consulting, digitally integrated system implementation and IoT based optimization services, and ensure market development, customer satisfaction and growth with achievement of annual sales targets while leading the building blocks for future customer service organization with effective change management.The successful applicant will have P&L responsibility for the Customer Services Business Unit (ensuring operational efficiency and market share growth in classic services) and transforming customer services into future oriented Digital Enterprise Services (high growth areas). In addition:Regional Strategy: Develop and implement a Customer Service Strategy for ANZ– classic services to digital services portfolio.Market leadership: Identify market requirements and portfolio gaps if any; develop technical standards for new service portfolio.Operational management: Evaluate and reinvent current sales and delivery setup for gradual shift in approach.People leadership: One of the most important aspects of the role is leadership, as Service is dependent on its people. Involvement in the full employee life cycle from recruitment, talent development and retention, coaching and mentoring. Team Competency: Define competency matrix and KPIs towards a mix of classic and digital services.Service Culture: Establish common service framework for next gen leadership and ownership culture. Process Excellence: Synchronize current process to break silos and establish process integrity and automation for consistent customer experience.As an experienced and respected leader within the Australian marketplace it is expected that you will have domain understanding of Discrete (OEM), Hybrid industries (e.g. Food and Beverage, Minerals) and Process Industries (Water, Chemicals, Pharma etc.), Business Development/Sales experience within Industrial Automation, Product lifecycle management, Value added services involving digitalization and Cloud based services. You will also have an in depth knowledge and skill set around digitalization, organizational change management and transformation, the development and implementation of new business models, a strong analytical ability to develop planning and forecasting models for regional business unit integration and sales systematics for sales growth, and experience in developing partner management strategies and ecosystem.This is a key leadership role within the Digital Industries business, and demands a leader who has a positive, energetic, motivational and collaborative attitude. You will lead a culture of ownership, with our people and the customer at the core. You will ensure that a personnel development strategy is in place across the business and aligned to the Siemens People Excellence Program to ensure that Siemens continues to attract, retain and develop the best local talent.In return Siemens offer a rewarding team environment, multiple career paths, and commitment to your ongoing learning and development.Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people.Siemens is a global engineering powerhouse rich in diverse culture expanding over 190 countries. The company prides itself on 140 years of innovation, sustainability and technology, brought to businesses around the world. Our Building Technologies division combines offerings for security solutions and building automation within one company as a service provider and systems integrator and as a manufacturer of respective products. (Vision to become the leading smart infrastructure company)