About National 360 National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and AHA services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, therapists, and support staff. We celebrate diversity and provide an inclusive workplace with people from all age groups, cultural backgrounds, interests, and experiences. About Our Benefits 360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to: 5 weeks of annual leave through our Purchased Leave options Generous paid parental leave entitlements Novated liaising and salary sacrificing The opportunity to relocate almost anywhere in Australia Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF Company-sponsored team events and recognition awards Professional counselling with a registered psychologist through our Employee Assistance Program A company laptop and mobile phone Pilates, yoga, and meditation classes For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/careers/360-careers. About the role Customer Service Representatives are responsible for responding to all of National 360s customer inquiries and referrals specifically relating to injury, disability, or rehabilitation. As first point of contact for our clients and therapists, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation. Working from one of our office in Leederville, this role reports to the WA State Manager / Team Leader where you meet regularly to connect and share information and to ensure that workload is balanced amongst all team members. Key responsibilities include: Deliver a high standard of communication internally and externally in-line with client and business expectations. Provide billing support to National 360 therapists. Oversee service agreement/consent forms being signed and effectively managed. Process and follow-up funding requests and onboarding of new clients on time. Assist in managing and reallocate work in instances of staff absence and planned leave. Provide scheduling support to therapists to support calendar management. Respond to customer queries over the phone and email. Manage office resources, orders, and general safety checklists. About You We like to keep an open mind when it comes to bringing customer service representatives on board With that being said, there are a few requirements for our customer service representatives, which are: 6 months experience working in a administrative capacity and call-centre environment Intermediate MS Office (Word and Excel) and data entry skills Strong written & verbal communication skills Outstanding attention to detail NDIS worker screening clearance and WWCC (or willingness to apply) Ability to provide evidence of COVID-19 vaccinations based on State Government requirements (or applicable exemption) To learn more about this opportunity, please contact Tess Lim on tess.limnational360.com.au We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.