Job Title: Customer Service Specialist Are you passionate about providing amazing customer service? We're looking for game changers to join our growing Brisbane team. As a Customer Service Representative working on behalf of one of Australia's most reputable banks, you'll be the friendly voice our customers hear when the contact us. Key Role Details: Pay Rate $26.18 per hour Super & Penalty rates for work after 7pm & weekends Full Time and Part Time roles available Brisbane CBD office Operational hours 7am - 8pm Monday - Sunday Fully paid and supportive training provided Enough about us, let's talk about you. You will: Have a passion for customer service, with strong trouble shooting skills. Be driven to assess and evaluate customer needs by listening and asking questions. Have a solid understanding and passion for modern technology. Be competent with navigating multiple computer programs and systems. Have the natural ability at multi-tasking and can perform under pressure. Have the attention to detail in capturing customer information accurately. What can we offer you? Central location: Located in the heart of Brisbane CBD across from Central Station Flexibility - Transition into a hybrid WFH/In-Office role after training and probationary period Learning and career development - 80% of our frontline leaders are promoted internally. Bonuses: Uncapped employee referral bonuses - your friend gets the job, you get paid Health & Wellbeing: We are focused on creating a workplace that nurtures health, happiness, and wellbeing for all including social clubs, dress-up/theme days, cake and more Who is Concentrix? We are a passionate company powered by passionate people. Concentrix is a global brand, that has delivered customer care solutions in Australia since 2014. At our established sites in Brisbane, Ballarat, Gold Coast and Townsville we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet. At Concentrix we place value on creating a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the very best version of themselves. With extensive system and content training provided and ongoing support to navigate your path to Expert we are the ideal employer for anyone looking to start a career path they will love. Concentrix is committed to being an inclusive, diverse and flexible workplace where differences are valued. We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds. Applicants must be at least 18 years of age, have the right to work in Australia and pass required pre-employment checks Location: AUS Brisbane - 288 Edward Street Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents