Highly supportive team environment. Full training provided Fantastic opportunity for growth and development Work for a large, reputable company in the Healthcare industry About us: Symbion are a national wholesaler of healthcare services and products with over 3,800 retail pharmacy customers and 1,800 hospital customers across Australia and a subsidiary of EBOS Healthcare. EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over 30 years as a wholesaler of equipment, consumables, vaccines and Pharmaceuticals. Our vision is to provide Healthcare professionals with the best service, a wide variety of products, delivered on time and at the best price possible. EBOS Group is publicly listed on the New Zealand and Australian stock exchanges. The Role: Here at Symbion, we have an awesome opportunity for an experienced Customer Service Officer to join our amazing Pharmacy team. Based out of our Greystanes office and reporting to the Customer Service Manager, you will be responsible for providing a superior level of customer support to internal and external customers, ensuring inbound enquiries and requests are met in a timely manner and handled with a sense of urgency and care. All calls and issues will be logged using our system, hence your attention to detail and ability to either use or pick up new processes and systems will be critical to your success. What's exciting about this role is that it provides a great entry level opportunity for someone to develop their Customer Service skills within a large, reputable company and create pathways for an exciting career in Customer Service. Full training and support from both your manager and colleagues will be provided. What you will do: Taking inbound customer enquiries; Assisting the wider business with ad hoc queries; Data entry; Build trusting and lasting relationships with internal and external customers; Ensure customer issues or repeat incidents are captured & resolved; Work collaboratively with all departments; Assist the Customer Service Manager as required. What we are looking for: Previous experience working within a high touch customer service role essential; Exceptional communication and customer service skills; Ability to think on your feet to resolve issues in a timely manner; Ability to manage multiple tasks and prioritise your time to achieve outcomes; Ability to build relationships based on trust and being respectful; Team player with a positive attitude and willingness to go the extra mile to support your team. Benefits This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work. Other benefits include: Employee Share Plan; Company Paid Parental Leave; Employee Assistance Program for Mental Health Wellbeing; Staff Awards; Employee Referral Program; Health Insurance Discounts. EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate and develop talent, create an engaged workforce, deliver quality services to our customers and to support the growth of EBOS Group. EBOS Group are an equal opportunity employer and encourage applications from people of all ages, nationalities and cultures including Aboriginal and Torres Strait Islander peoples. How to apply If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, CLICK apply now. Pre-employment checks may be required and will be discussed with the successful candidate. No agency assistance required.