Want to work for a nationally recognised service that plays a critical role in protecting children and young people? Kids Helpline is looking for Graduates in Psychology, Social Work or Counselling to start their career as a Clinical Moderator in our My Circle online peer to peer support program. Online moderated peer to peer support is the new frontier for mental health because it responds to the changing habits of teens who are increasingly using social media to connect. My Circle is a free, anonymous and private social networking space to support groups of young people aged 12-25 who are experiencing similar problems, under the guidance of a qualified Moderator. Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25. Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Kids Helpline is a service of yourtown. About the role: These roles are an exciting opportunity to get involved in supporting young people through digital modalities and provide a pathway to transition into a Kids Helpline Counsellor position. As a Moderator, you will moderate and administer member activity on the My Circle platform. Full time and part time positions are available, working a set roster between 8am to 12am, 7 days per week. Your day to day may involve:• Checking group activity on My Circle, replying to comments, posts and messages• Identifying and responding to content containing safety concerns in line with relevant yourtown and Kids Helpline policies, and following appropriate documentation processes• Identifying, editing and removing content, comments or posts that violate Community Guidelines• Sending follow up messages to community members• Flagging platform issues and member conduct, or counselling related issues for Supervisors to address• Creating and posting content and cross-posting content from Kids Helpline social media to provide information, education and resources relevant to the themes and support needs presented by members This intake of Clinical Moderators will commence on 18 Dec 2023, and you must be available for full time training 18 December to 22 December 2023 (business hours). About you: You will be a passionate and driven graduate, aligned with yourtown values and our mission. Being open, confident, and agile in learning new systems or responding to technological change is important and you will understand the value in using technology for mental health applications. What we are looking for:• completion of a relevant bachelor’s degree in psychology, social work, counselling or equivalent• ability to work a range of shifts in a 24/7 helpline environment, as rostered and be flexible and resilient to manage within a shift work environment• demonstrated understanding of social, cognitive, developmental and mental health issues confronting children, young people and their families• demonstrated computer literacy skills and knowledge of how social media environments operate and skill in interacting with people online via common interfaces• your practice will be reflective and invite insights and continuous development Applications MUST include a cover letter (max 2 pages) addressing:1. What motivated you to apply for the Clinical Moderator position and what do you hope to gain from it?2. Why are you interested in a career in mental health support/services, specifically working with children and young people?3. Our Values, along with our Mission and Vision are the foundation of yourtown. Our values are Brother and Sister to All; Perseverance in Service; Faith and Zeal; Innovation and Resourcefulness; Professionalism; and Courage. Please choose one of these and tell us how it aligns with your practice and how you have applied this value in your professional or personal life. To apply, and for a full Position Description please visit: https://careers.yourtown.com.au/ Contact: Marnie Elliot Team Leader Talent Acquisition 0434 609 384 Closing date: 19 November 2023 yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment. "In our team we value diversity, inclusivity and people who want to make a difference"