Exciting opportunity to join a leading NSW Government organisation as a Call Centre Operator in Parramatta. Call Centre Operator | 6 Month Contract | $37.74 p/h inc. Super $34 p/h super 6 Month Contract Parramatta About the Company This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 6 month contract paying $34 p/h super. This role is located in Parramatta. About the Team You will be apart of a highly professional and dedicated cohort who value collaboration, independence, communication, accountability and customer service. The team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW. About the Role The Agent delivers high quality customer service and administration to assess customers for eligibility for rebate vouchers and works with retailers to assist customers as the first point of contact. The role also assesses energy rebate customer applications and provides contact centre services for the energy rebates, including email and phone support. Key responsibilities & duties Respond to enquiries and proactively communicate with internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the provision of high quality customer service. Ensure the timely processing of customer applications and data using relevant information systems to support timely decision making. Update and maintain records of customer communication data and feedback through database management. Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team. Conduct a range of administrative tasks to support the team. About You Previous experience in customer service and administration Excellent attention to detail Fantastic face to face and telephone customer service skills Able to pass a police check, WWCC, Child Story Check and community services check Able to work Monday - Friday, full time in the Pennant hills office Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact ryan.wilsonashdownpeople.com.au or call 0482 096 055.