Join a leading financial services business. Enjoy a diverse role, WFH flex, vibrant office culture in the CBD & fantastic opportunities for growth. Join a thriving financial services business and grow with the business A dynamic and inclusive work environment, perfect for those with strong customer service and call centre experience. Perks include progression opportunities, sociable culture, 1 day WFH flex and modern offices in the Sydney CBD The Company Lotus People are delighted to be partnering with a well-established financial services business to recruit an experienced Customer Service Specialist. Renowned for their exceptional service and numerous industry awards, this organisation fosters a collaborative, inclusive and fun work culture The Role Are you seeking a rewarding opportunity in the corporate world? As a Customer Service Specialist, you will be the voice of the company, handling a variety of customer inquiries and providing top-notch service. With a strong emphasis on top-notch customer service and providing a comprehensive expertise-driven experience to their customers, this role requires individuals with a proven track record in the financial services sector and previous call centre experience. The Duties Managing a high volume of inbound calls from existing customers with professionalism. Assisting customers with account inquiries, balance statements, and mortgage-related queries. Handle complex customer cases with tact and empathy, finding suitable resolutions and ensuring customer satisfaction. Updating and maintaining customer information in the database with high levels of compliance. Escalating complex issues to the relevant departments for efficient resolutions. Call-backs shared across the team to follow up on complex issues. The Benefits Opportunities for career growth and professional development within an ever-growing company Free breakfast every morning Tight-knit and sociable team culture - a real buzz in the office 1 day WFH after training period. Thorough training programme provided to set you up for success, with fantastic onboarding process and ongoing tailored training Opportunity to earn a discretionary bonus. Income protection for all permanent employees. Flexibility with up to 4 weeks of remote work available. Additional benefits like purchased leave, monthly wellness hour, volunteer opportunities, and discounted gym memberships. About You Prior experience in call centres, demonstrating the ability to handle high call volumes effectively. A background in the financial services space desirable, a plus if you have settlements, discharges, and variations knowledge Excellent written and verbal communication skills. Switched-on and proactive, with great attention to detail. An aptitude for understanding complex concepts and absorbing information quickly. Apply today and be a part of a team that makes a real impact on customers' lives while expanding your expertise in the dynamic financial services industry. To be considered, please send your resume through today, we will endeavour to get back to you within 48 hours either via telephone or email. LI-CL1 Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at infolotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher